Position Summary职位概述
This position is concerned with the efficient and professional service of food and beverages, while ensuring guests receive optimum service in accordance with the standards, policies and procedures of this hotel and Hilton International.
本职位要求在餐厅服务的服务人员能为客人提供有效率以及专业的服务，在符合国际希尔顿服务标准的前提下保证向客人提供周到的服务，令客人感到舒适满意。
 
RESPONSIBILITIES 岗位职责:
To maintain a high customer service focus by approaching your job with the customers always in mind.
在整个工作过程中，始终保持高度的客户服务意识。     
To have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly  communicating with both customers and colleagues.
持积极的工作态度，做好本职工作，并且主动解决问题，能够始终清晰的与客人或同事进行交流。
 To contribute ideas and suggestions to enhance operational/environmental procedures in the Hotel.
能够提出对酒店的运作及环境有益的意见或建议。
To actively promote the service and facilities of the Hilton Hotels to guests and suppliers of the hotel.
能够积极的向客人及供应商推荐酒店的服务及设施。
To perform all duties and responsibilities in a manner that ensures your safety and that of others in your workplace.
在工作过程中能够做好本职工作，保证自己及其他人的安全。
Confidently knowing the food and beverage menu contents and be able to explain them in detail to guests.
熟悉掌握菜单及饮料单上的内容，并可以详细的给客人做出解释。
Understand dietary requirements and offer appropriate suggestions.
了解健康食品的要求，并可以给出适当的建议。
By completing checklist in product knowledge.
能够达到产品知识的要求。
Be able to make suggestions on the menu that might suit guests of different nationalities.
可以根据客人不同的国籍推荐菜单上的食品。
By knowing menu items of all other outlets to recommend guests to other outlets.
了解其他餐厅的菜肴，以便向客人推荐。
Confidently knowing opening hours of all restaurants & Hotel outlets.
熟悉所有餐厅及酒店其他部门的营业时间。
Being able to recommend other restaurants & city attractions to Hotel guests.
可以向客人推荐其它具有吸引力的餐厅或场所。
By completing checklist on preparing the restaurant for service.
在餐厅备餐的过程中严格遵守服务标准。
Greet guests with a smile, offer assistance with coats, bags etc., and introduce yourself.
微笑服务，协助顾客就座、挂外套及背包等，并做自我介绍。
Ensure all guests are escorted to a table, asked if they would prefer smoking or non smoking.
保证客人都被引领入座并询问他们喜欢吸烟区或非吸烟区。
Follow up any guest questions or queries immediately and if you don’t know the answer, check with your Manager.
满足客人的各项要求，如不能立即回答客人的问题请与经理联系。
Ensure all service procedures are carried out to the standards required.
确保所有服务都符合标准。
Make sure all areas are cleaned and maintained in accordance with operating procedure.
确保所有区域与开始用餐时一样整洁。
Take personal responsibility for the service experience of all guests in your designated area.
服务时对所有客人尽职责。
Smile & wish all guests a nice greeting as they enter & exit the restaurant, even if they are not designated to your section.
在客人进入或离开餐厅是都面带微笑并问候客人，无论在任何服务区内。
Give guest service the highest priority.
将服务客人放在首位。
Display professional behavior at all times.
在工作过程中始终体现职业素质。
Avoid offensive or impolite language.
避免使用冒犯或不礼貌的语言。
Report any accidents/incidents to the Supervisor/Assistant Manager/Manager.
向上一级主管或副经理、经理汇报发生的任何事故。
The management reserves the right to change / extend this job description if necessary at any point of time during her / his employment.
如有必要，该部门有权更改或补充该职位描述。
Carries out any other reasonable duties and responsibilities as assigned.
完成任何其他合理的职责和被指派的职责。
 
Specific Job Knowledge, Skill and Ability工作技能技巧要求： 
1.To be motivated and committed, approaching alltasks with enthusiasm and seizing opportunities to learn new skills orknowledge in order to improve your personal performance.
具有积极合作的精神。以热心的态度对待所有的工作，并乐于利用一切机会学习技能以便于改进自己的工作的技巧。
2.To be flexible,responding quickly and positively to changing requirements including theperformance of any tasks requested of you.
具有极强的应变能力。灵活反应并以积极的态面对需求更改的事情，包括任何工作要求的改变的。
3.To maintain highteam focus by showing co-operation and support to colleagues in the pursuit ofteam goals.
具有较强的团队精神，通过合作及对同事工作的支持达到团队的共同目标。
4.Thorough knowledge of food and beverageoperations including foods, beverages, supervisory aspects,service techniques,and guest interaction
餐饮方面的专业知识及管理、服务、与客人沟通互动方面的知识。
 
Required Qualifications必要的资历要求：
1. Senior HighSchool Education or specialty Hospitality .
高中毕业或相关同等学历。
2. 1-2 years in a managerial position in 4/5 Star categoryhotel
一至二年在四/五星级酒店的相关管理经验。
3. Good Englishskills.
良好的英语。
 
Preferred Qualifications更高的资历要求：
1. Open minded andoutgoing personality .
开朗及外向性格。
2. Willing to workfor long hours.
可以长时间的工作。
3. Positive attitude.
积极的工作态度。

2011年安徽栢景假日酒店正式成立投入运营，经过多年发展，行成了集团化发展态势。栢景酒店集团以“栢景”系列为酒店品牌主线延伸出:奢华超五星品牌“栢景朗廷”、豪华五星品牌“栢景国际”、品质高档品牌“栢景假日”、艺术精选品牌“栢景艺术”、休闲养生品牌 “栢景度假”和舒适恬逸品牌“栢景民宿”六大层次酒店品牌。栢景酒店集团未来在合肥、杭州、黄山、安庆、芜湖、阜阳、巢湖等地先后有不同酒店项目华丽绽放。集团正处于跨越式发展阶段，显现出强劲的发展势头。近年来，我们实施人才战略、品牌战略和科技战略，孜孜以求、奋力拼搏，业务发展逐步呈现出技术优势、资源优势和体系优势，为事业发展进一步构建了良好的基础。一流的管理、一流的团队、一流的配套，栢景酒店集团对于员工培养及管理十分人性化，多年来致力于创造有利于员工职业发展的平台，有助于实现人生目标的发展环境，期待所有热衷于酒店行业以及所有追崇栢景文化的志同道合之士的加盟。