• 五险一金
• 带薪年假
• 包吃包住
• 年终奖金
• 做五休二
• 员工生日礼物
• 高温补贴
• 管理规范
• 岗位晋升
• 雅高集团调动

1. 遵循品牌承诺并始终提供优异的对客服务。
Delivers the brand promise and provide exceptional guest service at all times.

2. 适时的为其他部门员工提供同样优质的服务。
Provides excellent service to internal customers as appropriate.

3. 熟悉掌握酒店的产品知识及服务标准。
Be familiar with the hotel’s products and services and policies.

4. 礼貌而高效地处理所有客人和内部的投诉和询问，确保问题得到圆满解决。
Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.

5. 保持与顾客和同事的良好合作关系。
Maintains positive guest and colleague interactions with good working relationships.

6. 经常性的亲自确认客人在入住和离店过程中得到尽善尽美的服务。
Personally and frequently verifies that guests are receiving the best possible service during check-in and check-out.

7. 确保客人信息的历史记录得到精确的维护，并提前对回头客进行入住登记。
Ensures that guest history records are accurately maintained and all repeat guests are pre-registered.

8. 问候、接待客人并协助做好入住登记。
Meets and greets all guests and assists with registrations.

9. 确保严格的房卡管理制度。
Ensures the strict control of room keys.

10. 确保服务符合品牌标准的基本要求，适时提供更多可供选择的品牌服务。
Ensures that all company minimum brand standards have been implemented, and that optional brand standards have been implemented where appropriate.

11. 根据顾客意见调查结果，确保所有改进措施贯彻执行。
Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented.
12. 为散客准备欢迎卡及房卡。
Prepares welcome cards and keys for arrival FIT guests.

13. 熟悉当地的酒店及旅游信息。
Ensures accurate knowledge of hotels and the tourism in           Jinan.

14. 以协助和灵活的态度与其他员工密切合作，关注酒店的整体成功和客人的满意度。
Works closely with other Front Office personnel in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.

15. 坚持发扬“群策群力”的精神。
Supports and embraces the spirit of “We work through Teams”.

16. 确定客人抵达和离店的详情，并安排车辆接送、行李搬运及其他服务要求。
Verifies arrival and departure details and arranges luggage handling and transportation and other services requested by guests.

17. 完成其他合理分配的职责和任务。
Carries out any other reasonable duties and responsibilities as assigned.

Grand Mercure Jinan Sunshine , the elite of Accor Hospitality Group,is a unique international brand hotel with French glamour and Asian beauty.The hotel is well located in the west commercial district,adjacent to large shopping mall,with easy access to Jinan West Railway Station,popular for its proximity to Spring Square and Jinan Yaoqiang Airport.山东健康置业集团中垠地产济南阳光壹佰房地产开发有限公司美爵大酒店——融法国风情与亚洲之美于一体的国际品牌酒店。雅高精选，必属非凡。美爵酒店位于济南西部商业发展区，紧邻大型购物中心，交通便捷；距市中心泉城广场15分钟车程、济南高铁西客站仅10公里，并且可以方便及时地到达济南遥墙国际机场。 The contemporary luxury hotel offers 333 elegant rooms including suits with spacious living areas,plus 2 restaurants,one Chinese,one All Day Dinning restaurant and a Lobby bar.A pillar-free Grand Ballroom that accommodates up to 700 guests,5multifunction room and 1 VIP room including state-of-the-art audiovisual meeting facilities including. Designed for genuine comfort,Grand Mercure Jinan Sunshine by ACCOR is the ideal choice for business and leisure travelers in the City of Springs.酒店特设3个精致优雅的餐厅及大堂吧，333间舒适宽敞的各式客房与套房。可容纳700人的无柱大宴会厅，及6个不同规模的会议室，科技先进，优雅大方。无论是商务出访还是旅游度假，美爵酒店都将是您体验泉城美景的最佳选择。