Reception Agent 前台接待
任职者作为客人到大酒店的第一联系人,需要以高标准的酒店礼仪迎接客人; 为酒店客人办理入住和离店手续; 审核客人消费记录,账单,现金交易和外币兑换; 以专业快捷的方式对待客人提出的所有要求和问题;掌握饭店预定程序规程;
·专科或同等学历以上,酒店管理专业优先;
·1年以上星级酒店工作经验;
·具有良好的客户服务意识,团队合作精神;
·良好的沟通技巧和电话礼仪;
·可根据工作需要,灵活安排不同的工作班次;
·精通英语,普通话,会第二外语者优先考虑,精通电脑,会操作Opera系统;
请将您完整的中英文简历,近期证件照和期望薪金发送到邮箱eva.zhang@kempinski.com
如果您14天内没有收到我们对您求职申请的回复,我们将抱歉地通知您您的职位申请我们暂时不予考虑。十分感谢您关注北京凯宾斯基饭店,祝您在求职和未来的发展中取得成功。
The incumbent in this position is responsible for checking-in and checking-out our guests in a friendly and caring manner according to the Kempinski procedures and standards.At all times, he/she must display a professional and positive image of the hotel as he/she plays a crucial role in the first and last impression the guest will have of the hotel.Being one of the first contacts when a guest arrives in the hotel, the highest standards of hospitality and welcome demonstrated at the front desk is very important.. Carries out check-in and check-out of hotel guests. Conducts front office billing/cashier transactions. Takes care of all guest queries and need sufficiently and professionally. Possesses a working knowledge of room reservation procedures.
·Preferably a college degree in hotel management or hotel business related field
·At least 1 year experience in a quality hotel background
·Service oriented, team player
·Good communications skills and telephone manner
·Flexibility in terms of scheduling
·Well versed in Mandarin and English, fluency in a second foreign language a plus Sound knowledge of computer, with experience in Opera operations preferable
Please send your full resume both in Chinese & English, recent photograph and expected salary to: eva.zhang@kempinski.comIf you have not heard from us within 14 days of your application, you have unfortunately been not shortlisted for the position. Thank you very much for your interest shown in Kempinski Hotel Beijing, and we wish you much success with your job search and future endeavors.
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鹏润国际大酒店地处朝阳区东三环霄云路使馆区中央,总建筑面积35,000平米,五星级商务酒店。拥有266间客房,酒店服务设施齐全,包括日本餐厅、美式西餐厅、咖啡厅、大堂吧、雪茄吧、中餐厅、宴会厅;同时设有行政楼层、多功能会议中心、商务中心供会议和宴请使用。配套设施还有健身中心、精品店等。酒店为美洲现代式的建筑风格,布局简洁明快,着重室内细节和使用感受,具有温暖、亲和的氛围。我们将以热情优质的服务迎接各界名流雅士和成功人士,同时我们也为我们的员工提供了完整的培训计划和良好的职业发展机会。北京万叶酒店管理有限公司诚邀您的加入,希望与您共同参与酒店的发展和建设。我们真诚地期待着您的加入!