主要职责:
协助收入经理控制并更新网络订房渠道的房态及房价;
对酒店预定单进行汇编、分类及归档,以便确保文档的精确性和条理性,方便查询;
在Opera系统中输入所有房间预定的特殊要求并且将此信息向客户服务团队发出提醒以便确保顺畅的跟进和客人满意度;
确保及时更新所有酒店服务信息项目以便有效地回应客人的预定要求;
协助收入经理即使更新预定系统中的预定以便确保预定系统、出租率预测和房态的控制的准确性;
熟练掌握酒店房间价格以及促销套装的信息,包括餐厅及酒吧的促销活动等等;
确保酒店价格即使准确地录入到预定系统中。
Main Responsibility:
Be able to assist Revenue Manager to control and update rate and inventory on online distribution channels;
Compiles, sorts and stores reservation forms in order to maintain accurate and organized files for easy access and research;
Enters all special room requests in Opera system and alerts Guest Experience teams of special requests in order to ensure department follow-through and guest’s satisfaction;
Help to keep up to date on all local and hotel functions and services in order to efficiently respond to any reservation enquiries;
Co-responsible for updating the reservation system to ensure high level accuracy in forecasting, demanding planning and close out inventory;
Knowledge of all rates and packages available in the hotel including Restaurants and Bars promotions;
To ensure that the hotel’s rates are well loaded in our booking engine.
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鹏润国际大酒店地处朝阳区东三环霄云路使馆区中央,总建筑面积35,000平米,五星级商务酒店。拥有266间客房,酒店服务设施齐全,包括日本餐厅、美式西餐厅、咖啡厅、大堂吧、雪茄吧、中餐厅、宴会厅;同时设有行政楼层、多功能会议中心、商务中心供会议和宴请使用。配套设施还有健身中心、精品店等。酒店为美洲现代式的建筑风格,布局简洁明快,着重室内细节和使用感受,具有温暖、亲和的氛围。我们将以热情优质的服务迎接各界名流雅士和成功人士,同时我们也为我们的员工提供了完整的培训计划和良好的职业发展机会。北京万叶酒店管理有限公司诚邀您的加入,希望与您共同参与酒店的发展和建设。我们真诚地期待着您的加入!