• 管理规范
• 领导好
• 帅哥多
• 美女多
• 包吃包住
• 人性化管理
• 技能培训
• 带薪年假
• 岗位晋升
• 员工生日礼物

Specific Duties 
Responsible for the smooth, efficient and professional operation of all front office areas. Ensure good communications among departments.
Work together with Accounting department to establish overnight shift checklist; extremely familiar with hotel overnight operation.
Maintain and process period transaction data and reports, and daily revenue reporting.
Audit guest room rate report for pricing and sales tax errors.
Prepare a summation of all house charges and all credit card vouchers accepted by the hotel; and reconcile same with the trail balance. Ensure that trial is in balance by the close of each shift.
Establish overnight shift procedure in relative areas and ensure proper procedures are followed on a day to day basis. 
Conducts audit and controls on a regular basis. Communicates with accounting in case of any irregularities.
Strictly follows bank-out procedures and cash handling procedures.
Ensure Confidentiality of User Log-on. Ensure that users are logged out when leaving the area.
Able to understand hotel system well. Resolves system problems and can operate the system manually, conduct basic trouble shoots when necessary and lead hotel associate during unusual condition. i.e. front desk system outage.
Act as point of contact to arrange and organize guest stay. Act as role model for fellow associates and assure service quality meet brand standard. Create welcome hospitality and professional atmosphere in your area to ensure total guest satisfaction.
Lead overnight shift associate to participate in VIP/Repeat Guest Recognition, Marriott Rewards and Hotel Incentive Programs. Ensure Marriott “Look No Further Best Rate Guarantee” rate program is not violated at anytime. 
Lead and hold shift meeting daily. Ensure updated group/VIP information is passed on to overnight staff.  
General Duties:
Be informed about daily operations and events.
Be highly presence in public area during busy hours.
Be familiar with sales strategies; communicate daily with reservation sales.
Know all frequent customers and be familiar with their special requests. Ensure that their needs are met.
Be familiar with cultural differences and know correct behaviour for each culture. Also know the different protocols and etiquette.
Be knowledgeable about all emergency plans and know how to act upon them.
At all times strive to represent Marriott in the most professional and courteous manner.
Safety Awareness:
Maintain safety by adhering to safest policies, being responsible to report all accidents immediately. 
Support all safety programs. Proceed with caution when walking on slippery floors.
Ensure proper safety instructions are given before operating any equipment.

鹏润国际大酒店地处朝阳区东三环霄云路使馆区中央，总建筑面积35,000平米，五星级商务酒店。拥有266间客房，酒店服务设施齐全，包括日本餐厅、美式西餐厅、咖啡厅、大堂吧、雪茄吧、中餐厅、宴会厅；同时设有行政楼层、多功能会议中心、商务中心供会议和宴请使用。配套设施还有健身中心、精品店等。酒店为美洲现代式的建筑风格，布局简洁明快，着重室内细节和使用感受，具有温暖、亲和的氛围。我们将以热情优质的服务迎接各界名流雅士和成功人士，同时我们也为我们的员工提供了完整的培训计划和良好的职业发展机会。北京万叶酒店管理有限公司诚邀您的加入，希望与您共同参与酒店的发展和建设。我们真诚地期待着您的加入！