• 五险一金
• 带薪年假
• 领导好
• 年底双薪
• 生日福利
• 节日福利
• 工作餐
• 免费住宿
• 管理规范
• 人性化管理

§   Ensure that all commercial reporting for department head is handled with efficiency and accuracy, meet all dealings without excuse
确保所有提交给上司的商业报告都按要求快速准确完成。
§   Ensure that the stock of stationery items are accounted for and well maintained.
确保各文具用品均已报账并妥善保存。
§   Organize the recording system for office in-coming and out going correspondences as well as general incoming telephone calls.
记录所有进出信件，及打入的电话。
§   Handle all paper work required by DOS and Sales Manager.
处理所有交办的日常文书工作。                
§   Assist in the dispatch and collection of correspondence in the hotel
在酒店内帮助发送或接受信件。
§   Take minutes of meetings.
做会议纪要。
§   Ensure the cleanliness of the office.
保证办公室内清洁。
§   Handle general incoming telephone calls and take messages for staff members.
处理所有打入电话并做好记录。
§   Prepare and send out facsimile messages.
准备和发送电传以及传真。
§   Assist in the packing of materials when required. e.g. hotel brochures,  sales kits, giveaway etc.
按要求协助密封资料，如酒店宣传册、销售用品、免费赠品等。
§   Familiar with the operation and application of the hotel's computer, typewriter, personal computer (operating the required programs), facsimile and office telephone switchboard system and all necessary computer software programs.
熟悉酒店电脑、打字机、个人电脑（操作要求程序），电传打字机、传真机和电话转换机系统，以及必备电脑软件的操作使用。
§   Control customer database mailing list and ensure it updated constantly.
控制客户的信息库和通讯名录并保证不断更新。
§   Ensure the utilization of in-house software especially the “sales and catering”, use it efficiently and maintain its application
确定并保持对“销售及餐饮”等酒店电脑系统软件的有效运用。
§   Able to welcome all guests at the hotel/department upon arrival and provide basic information as and when required.
需要时，能够接待部门或酒店的客人。  
§   Able to handle sales inquiries. (Hotel brochures, slides, sales kits and give-away).
能够处理销售查询（酒店宣传册、幻灯片、销售用品和免费赠品）。       
§   Make sure all booking orders (banquet/meetings) are correctly instructed for effective communication between sales and banquet operation.
确认所有的预定单（包括宴会与会议）被准确无误地在销售部与宴会之间进行沟通并生效。
§   Ensure all incoming correspondence and telephone enquiries are handled with efficiency and great care to build up a pleasant working relationship.
保证对所有的来信和电话询问都进行有效的处理,建立一种令人愉快的工作关系。
§   Keep clients advised of latest information regarding hotel’s development.
记录客户对于酒店发展的建议和最新的信息。
§   Keep well informed about the product (lodging, catering and other facilities) The Admin. Clerk maintains contacts with all other departments in the hotel.
关注酒店情况（住宿、饮食和其它设备）。行政文员要与酒店所有部门保持联系。
§   Develop and foster a good working rapport with all guests, clients, department colleagues, other departments and members of the public.
发展与所有客户、部门同事、其他部门和公众的良好工作关系。
§   In her absence, a Secretary appointed by Executive Office/Human Resources might replace her.
缺席时由部门的另一个秘书代替。
§   She may be call upon to undertake responsibilities outside her own area and work in other divisions in the hotel for a specific period of time.
需要时，承担工作范围外的职责或在某个特定时期内在酒店其他部门工作。
§   Keep well informed and well coordination about the operations especially in essential departments (Front Office, Housekeeping, F&B, Banqueting etc.).
关注及配合好整个酒店尤其是主要运作部门对客服务（前厅部、客房部、餐饮部、宴会厅等）。
§   At all times, promote a positive image of the hotel in all forms of contact.
在随时随地对客发生的联系中提高酒店的正面形象。

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