1.To handle all check-in process for guests including their reservation.2.To handle all guest requests during their stay.3.To handle all front desk cashier duties.4.To organize and implement guest programs / plans that anticipates and meet guests needs and interest.5.To handle all leasing activities including conducting site inspections in the absence of Sales and Marketing.6.To provide support on sales enquires through telephone or from site inspections.7.To act as a link between Operations and the Corporate Office on operation and sales processes.8.To support Sales and Marketing by providing relevant information including guest feedback and sales leads.9.To ensure good service and to improve the contact with the residents.10.To interact with the residents and explain facilities and services.11.To handle complaints from residents and to refer to management only if the problem cannot be solved without impact on the finances of the company or on the company image.12.To provide care and diligence to residents belongings during their arrival, departure and apartment change.13.To handle all mail, messages, telephone calls, information enquires and related services requested by the residents.14.NO night shift for femal staff.(女员工不上夜班)SKILLS, KNOWLEDGE & EXPERIENCE
Very good knowledge of English. Must be service-minded and have the quality of resourcefulness and be attentive and responsive to guest needs. A minimum of 1-2 years experience in the hospitality industry.
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南京玄武苏宁诺富特酒店座落于风景秀丽、空气清新的徐庄软件园内,是苏宁云商集团总部所在地,酒店紧邻苏宁大学,采用诺富特新标准客房设计理念,拥有335间客房、套房以及酒店式公寓。同时酒店采用现代的设计理念,设计建造全日制服务餐厅、精致粤菜、淮扬菜系餐厅,以及900平方米无立柱宴会厅、八个会议室及多功能厅以及包括室内泳池、健身房的康乐中心。 Located in the newly developed XuZhuang Technology Park and adjacent to the massive Suning Corporate HQ & Training Centre, the Novotel Nanjing East will have 335 guestrooms, Suites and Apartments designed to the new Novotel ‘Next’ concept. Its contemporary and artistic designs will include an All-Day Dining Restaurant, a Cantonese/ Huaiyang Chinese restaurant, a 900 sqm pillar-free ballroom with 8 Boardrooms & Function rooms. A Fitness Centre with indoor-pool, gym.