职位描述:
• Responsible for safe transfer of guests from all determined locations
负责将客人从所指定地点安全送达
• Create guest satisfaction through a pleasing personality, effective communication skills and should be first to greet the guest as per time of the day
凭借令人愉快的性格和有效的沟通技巧取得客户的满意,并且总要主动与客人打招呼
• Maintain good knowledge of the city routes locations and hotel facilities
熟知城市路线、地点和酒店设施
• Maintain knowledge of flight timings and assist guest in handling and loading baggage whenever required
知晓航班时间,并按客人要求协助其处理和装载行李
• Maintain a high standard of personal hygiene and be well groomed and well dressed at all times
保持个人卫生, 随时保持个人形象和穿着整洁
• Do utmost to learn names of guests, especially repeat and long staying guests rem尽力熟知客人的名字,特别是熟客和长包房的客人,注意观察情况以向客人提供协助.
• Maintain detailed knowledge of facilities and services of the hotel and use this knowledge to promote the hotel to guests
熟知酒店设施和服务情况,并以此向客人推销酒店.
• Keep abreast of activities in your city which may affect driving times or routes and relay this to management
了解所在城市的活动,如发现可能影响驾驶时间或路线的情况应向管理层汇报.
• Responsible for the upkeep and cleanliness of the car used for guest transfer and assist with maintaining vehicles to hotel presentation standards
负责载客车辆的保养和清洁,并按照酒店形象标准对车辆进行维护.
• Performs other duties as may be assigned by the Rooms Division Manager
执行前厅部经理可能分派的其它任务.
aining alert to situations to offer assistance
职位资格和技能:
• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
拥有在与他人交往时大多数时间所使用的沟通技能;完全代表酒店,品牌和公司与顾客,员工和第三方交往的能力。
• Valid driver’s license required for Hotel van and car.
拥有驾驶酒店车辆所需的有效驾驶执照(B2)。
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鑫仕麟假日酒店是由郑州鑫仕麟餐饮管理有限公司按四星级酒店标准投资兴建,酒店坐落于郑州市郑东新区CBD 核心商圈的正光北路与众旺路交叉口,总建筑面积16000平方米,是集客房、中西餐厅、大堂吧、多功能会议厅为一体的高档商务型酒店。酒店拥有140间(套)豪华舒适的各类客房,房间宽敞舒适,装修典雅温馨,文化气息浓郁。每间客房有独特时尚的玻璃墙体设计,淋浴、迷你酒吧、茶、咖啡、卫星国际频道、个人电脑接口、纯平液晶电视电脑一体机、中央空调、高速wifi及网络光纤、4G接入系统等配套设施一应俱全。餐厅拥有多个风格各异的包间和1个宴客厅,可容纳600人同时就餐;多功能会议厅设备先进、功能齐全,可分别接纳200人、80人的大中型会议和演出。酒店整体环境温馨舒适、功能齐全、豪华典雅,是重要政务商务接待的首选、是亲朋好友、聚朋会友的理想之所。