• 五险一金
• 节日礼物
• 技能培训
• 带薪年假
• 岗位晋升
• 员工生日礼物
• 包吃包住
• 管理规范

job overview职位概述
·     To supervise the operations of the ReservationsDepartment during shift by assisting to co-ordinate operational plans to meetHotel sales targets.
通过协调运营计划来达到酒店销售目标，并以此监管预订部的运营。
 
At Holiday Inn we want our guests to relax and bethemselves which means we need you to:
·     Be youby being natural, professional and personable in the way you are with people
·     Getready by taking notice and using your knowledge so that you are prepared foranything
·     Showyou care by being thoughtful in the way you welcome and connect with guests
·     Takeaction by showing initiative, taking ownership and going the extra mile
 
在假日酒店®，我们希望宾客能尽情放松、做回自己，这意味着我们的团队成员要做到：
·    展现真我：在与他人接触时真实自然、形象专业、积极乐观
·    时刻准备：注意观察周围的事物，运用自己的知识，做好应对任何事情的准备
·    体现关爱：对宾客关切周到、热诚欢迎并与他们心意相通
·    积极行动：积极主动、尽职尽责并且要多做一步
 
Duties and Responsibilities工作职责
·        In absence of Manager, conducts shift briefings toensure hotel activities and operational requirements are known 
在经理缺席的情况下主持交接班说明会，确保员工了解酒店的活动和运营要求
·        Sell the InterContinental Hotels Group products andservices using up-selling and suggestive selling techniques
运用销售技巧和房间销售升级推广洲际酒店集团的产品和服务
·        Promote the Hotel’s (and ICHG generally) productsand services
推銷酒店（以及整个洲际酒店集团）的产品和服务
·        Maintain a high level of product and serviceknowledge about all ICHG Hotels in your region
充分了解所在地区的洲际酒店集团成员的产品和服务

·        Develop and maintain a regular pattern of salescalls
发展和保持定期进行销售拜访的模式
·        Prepare and execute action plans which increasereservation sales and associated business
准备和执行增加预订销售和相关业务的工作计划
·        Record and process reservations made byphone/fax/email
记录和处理通过电话，传真，电子邮件进行的预订
 
·        Accept wait list reservations
接受等待名单预订
·        Process amendments to reservations such as extensions,early departures, etc
修改延期和提前离店等特殊情况的预订记录
·        Manage “no show” reservations by investigation andrecording of same 
调查和记录未按预订抵店的预订情况
·        Record special billing arrangements for groups andconventions
对团队和会议的特别账单安排进行记录
·        Liaise with Front Office Manager or Finance Managerfor all reservations requiring credit approval
与前厅部经理或财务经理联系所有要求信用审批的预订事宜
·        Maintain knowledge of special rates/ offers/promotions
掌握关于特价，优惠，促销活动的信息
·        Monitor reservation levels and inform Managers ofcurrent and future occupancy rates
监测预订情况，并向经理通报目前和将来的入住率
·        Prepare reports as requested (eg to travel agents,business houses etc)
按照要求准备报告（如给旅行代理和商业机构报告等）
·        Prepare reservation sales reports
准备预订销售报告
·        Works with superior on manpower planning andmanagement needs
和上级一起进行人力规划和管理需求。
·        Works with superior in the preparation andmanagement of the Department’s budget
和上级领导一起编制和管理部门预算。

QUALIFICATIONS AND REQUIREMENTS任职要求
Required Skills –
技能要求
·           Demonstrated ability to interact with customers,employees and third parties that reflects highly on the hotel, the brand andthe Company.
具有完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。
·           Problem solving, reasoning, motivating, organizationaland training abilities.
        具有解决问题，推理，号召，组织和培训能力
·           Good writing skills
具有良好的写作能力
 
Qualifications –
学历
·           Diploma or Vocational Certificate in HotelManagement, Business Administration, or related field.  
 具有酒店管理，商业管理或相关领域的毕业证书或职业证书。
 
Experience –
经验
·           2 years related experience or one yearreservations/front office experience including supervisory experience, or anequivalent combination of education and experience
2年相关的工作经验，或1年预订部或前台经验包括管理经验，或与此相当的教育与工作经验结合的背景。

中国旅游集团有限公司暨香港中旅(集团)有限公司是中央直接管理的国有重要骨干企业，也是总部在香港的中央企业之一。中国旅游集团酒店控股有限公司（以下简称“中旅酒店”）是中国旅游集团酒店运营事业群的主体公司。中旅酒店于1985年4月10日在香港注册成立，依托中国旅游集团资源平台和品牌背书，融汇国际先进的酒店管理经验与中国厚重的历史文化底蕴，致力于以与时俱进的品质尊享服务，彰显精益求精的民族品牌魅力。历经39年的深耕细作，中旅酒店在品牌、运营、人才、营销、信息化建设等方面积累了丰厚的管理经验，已经发展成为业内优秀企业。目前公司拥有独资、合资、委托管理、 特许经营、租赁经营以及第三方管理的酒店约200家，客房近50,000间，主要位于中国、英国和泰国。