工作范围及总体职责：
Scope and General Purpose of Job:
确保服务符合品牌标准的基本要求，适时提供更多可供选择的品牌服务。
Ensures that all company minimum brand standards have been implemented, and that optional brand standards have been implemented where appropriate.
拥护并执行凯悦温情及房务部经典20条。
Embraces all Touches of Hyatt and the Rooms Top 20.
负责整理顾客意见调查结果，确保贯彻执行所有改进措施。
Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented.
确保将所有客人意见转达给行李部领班，以便继续跟进
Ensures guest comments are channelled to Team Leader Bell Desk for follow up.
确认预抵和离店的详细信息，并提供行李和运输以及客人的要求的其他服务。
Verifies arrival and departure details and arranges luggage handling and transportation and other services requested by guests.
安排运送和拿取由礼宾部所分配的行李。
Delivers and picks up guest baggage as assigned by GSO - Concierge.
维护并清洁行李部的所有设备，保持专业形象。
Maintains and cleans all equipment at Bell Desk to maintain a professional image.
根据摆放标准储放行李。
Stores luggage according to standards.
引导散客至前台登记入住，同时为客人搬运行李。
Directs incoming guests to the check in area whilst offering to handle any luggage the guest happens to be carrying.
为住店客人和来访者指引酒店的设施位置。
Directs guest and visitors to any of the Hotel’s facilities.
高效准确运送客人的行李。
Transports guest’s luggage to their room in an efficient manner.
引领客人到房间，介绍酒店和房间内的设施。
Escorts guests to their rooms, explaining all in house and room facilities.
随时准备为客人开关车门。
Assists to open and close car doors for guests whenever the opportunity arises.
为所有抵达和离店的客人装卸行李。
Loads / unloads guest’s luggage for arriving and departing guests.
确保车牌号码和车型都记录在行李牌上，以供参考。
Ensures vehicle's license number, type are logged down on the luggage tags for future reference.
协助所有客人储放行李并确保遵守保存，储放，安全的程序。
Assists all guests with luggage storage, ensuring the proper handling, storage, security and procedures are followed.
负责提供行李打包服务。
Handles parcel wrapping
派送每日早报到指定的客房和办公室。
Delivers daily morning newspapers to guests’ rooms and offices as assigned.
派送客人特殊要求的其他报纸。
Delivers any other special newspaper that guests may request for.
检查酒店的休息区和正门区域的卫生情况，确保大堂整体环境的整洁。
Maintains a tidy lobby by checking the general cleanliness and tidiness of the sitting area and entrance.
确保将所有留言准确地送达客房。
Ensures all messages of any kind are promptly delivered to the guest’s room.
协助引导酒店车道的通行。
Assists to direct traffic in the hotel’s driveway.
始终保持行李车的干净光洁，并有序摆放。
Ensures that the bell carts are kept clean, shiny and orderly at all times.
协助客人招呼计程车，回答客人的提问。
Hails taxis and answers guests’ inquiries.
拦阻试图进入酒店的不正当人士。
Prevents entrance of unauthorised or undesirable persons.
为客人和来访者开门，热情欢迎并招呼他们。
Opens doors, welcomes and greets guests and visitors.
帮助抵达和离开的轿车/大型客车装卸客人的行李。
Loads / Unloads guest luggage from cars/buses upon arrival and departure.
保持正门入口和车道的整洁。
Keeps main entrance and driveway neat at all times.
了解店内店外特殊会议和促销活动的信息。
Be aware of all functions and promotions held in the hotel.
以协助和灵活的态度与其他同事密切合作，关注酒店的整体成功和客人的满意度。
Works closely with other employees in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
拥护并发扬“群策群力”的精神。
Supports and embraces the spirit of “We work through Teams”.

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