• 五险一金
• 带薪年假
• 岗位晋升
• 管理规范
• 包吃包住
• 人性化管理
• 技能培训
• 领导好
• 节日礼物

MAJOR RESPONSIBILIES:
主要工作职责：
                                    
Ø  To provide transportation service to guests in cars and shuttle bus, assist bellman if needed.
为客人提供优质的用车服务, 如需帮助, 协助行李员为客人提供优质服务。
 
Ø  Ensure a high quality of service is provided to all external and internal customers of your department.
无论对于内部或外部的顾客，均须提供高标准服务质量。
 
Ø  Devote all your working time and efforts to the business of the hotel and carry out duties assigned to you by your direct supervisors.                           
服从上司对你的工作安排，同时保证工作时专心致志，努力为酒店创造价值。
 
Ø  Conduct all your duties in accordance with the rules, practices, procedures and policies, which are outlined in the associates handbook and promote the spirit of teamwork whenever and wherever is possible.
依据《员工手册》所描述的相关政策、制度和程序来规范你的工作表现，且无论何时、何地都要尽力体现团队合作精神。
 
SPECIFIC DUTIES:
特别工作要求:
 
1. Welcome/bid farewell to arriving/departing guests in a warm, friendly and courteous manner, using guest’s name if known.
热情欢迎和欢送每个客人, 并称呼客人姓名。
 
2. Use designated car parking areas.
用指定停车位。
 
3. Responsible for key security of parked cars.
负责停车的车钥匙安全。
 
4. Ensure safe driving and parking of guest’s cars.
确保安全驾驶及停泊客人车车辆。
 
5. Drive the hotel car safely at all times and follow traffic regulations.
安全驾驶并遵守交通规则。

6. Daily washing and interior vacuuming of hotel cars.
每天清洁车辆并吸尘。
 
7. Complete Hotel Vehicle Booking Form at the end of each transportation, hand over to concierge counter.
填好用车记录并交于礼宾部。
 
8. Report immediately to Chief Concierge if guest car is damaged in transit, parked or involved in an accident.
如有车辆损坏及时报告。
 
9. When there is no assignment, drivers are to standby at the hotel’s entrance and offer the service of valet parking. 
如无任务司机应在门口提供泊车服务。
      
10. Assist directs traffic and ensures driveway and main entrance is kept free of any obstructions. Assist direct group coaches and baggage trucks to designated parking areas.
确保车道通畅,指引车辆停在指定的车位内。
 
11. Keep working areas neat and tidy at all times.
保持工作环境整齐。
 
12. Identify VIPs, Marriott Platinum member, regular and ling staying guests and build rapport to offer personalized service and assistance.
熟悉确认贵宾,万豪礼赏客人和长住客人,建立良好宾客关系并提供个性化超值服务。
 
13. Cultivate good working relationships with inter-related departments.
与相关部门保持良好关系。
 
14. Have thorough knowledge of the hotel, outlets, hours of operation etc, to be able to answer guest’s questions.
熟知酒店及餐饮设施营业时间已便告诉客人。
 
15. Adhere to the vehicle’s maintenance programs and insist cost control.
熟悉车辆维修程序并致意成本控制。
 
16. Seek opportunities to continually improve guest service.
不断地寻找机会发展对客服务。
 
17. Maintain effective service in line with the hotel’s Corporate Image:
通过有效服务以确保酒店形象。
a) Company’s Grooming Standard
仪表仪容
b) Standard Operation Procedures
工作流程
c) Departmental Policies
部门规章制度
d) Corporate Policies
酒店规章制度
 
18. Abide by the hotel’s Policies and Procedures, and the hotel’s Associate Handbook.
遵守饭店工作政策及程序以及员工手册中的条款。
 
19. Any other duties as may be assigned from time to time.
即使完成部门交与的任务。
 
 
 

苏州独墅湖假日酒店前身为苏州观园酒店，2025年8月与洲际酒店集团达成战略合作伙伴，即将启动品牌升级计划：一期将焕新为“假日酒店品牌”，二期将打造为洲际旗下轻奢品牌“VOCO”。 苏州独墅湖假日酒店与苏州独墅湖VOCO酒店共同构成了独墅湖畔极具特色的酒店集群。苏州独墅湖假日酒店以其完善的设施和优质的服务，为宾客提供舒适惬意的住宿体验；而苏州独墅湖VOCO酒店则凭借独特的设计风格和个性化的服务理念，吸引着追求与众不同的旅客前来入住。这两家酒店相辅相成，进一步提升了该区域在旅游住宿市场的竞争力。苏州独墅湖假日酒店坐落于苏州工业园区科教创新区美丽的独墅湖畔，建筑为简约欧式风格，隶属于洲际酒店集团旗下假日酒店品牌。酒店共设190间典雅客房及7间风格雅致的中餐厅包厢。酒店拥有层高7.5米，800平米无柱多功能厅。可举办500人以内会议、培训或360人的宴会活动。另配有5个大小不等的会议室，适合举办各类中小型会议及培训。酒店的豪华楼层位于2至4层，行政楼层位于5层，行政楼层的设施和服务是酒店全新服务理念设计的体现。U字型楼层设计给宾客童话般城堡的居住感受。作为洲际酒店集团在苏州的重要布局，我们秉承国际化的管理标准，同时融入本地文化特色，致力于为宾客提供高品质的住宿体验。