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· Responsible to co-ordinate and oversee all hotel operations in the absence of the General Manager or designate during nights. The principal responsibility is safety and security of guests and ensuring the accurate and timely completion of the night audit function during the hours of 11pm – 7am.
· 当总经理或其代表夜间不在时，负责协调和监督酒店的一切运营活动。主要负责客人的安全，并确保在晚上11点到第二天早上7点这一时间段内准确、及时的完成夜审工作。
· Conduct inspections of front of house and back of house during shift, including Front Office, Housekeeping, Lobby, Food and Beverage Outlets, Public Areas, Car Parking
· 在夜班期间视察一线各部门和二线各部门，包括前厅部、客房部、大厅、餐饮营业场所、公共区域和停车场
· Meet and Greet VIPs
· 迎接贵宾
· Handle all Complaints
· 处理各种投诉
· Ensure working of all Front Office Policies and Procedures
· 确保前厅部所有政策和工作程序都得到遵守
· Ensure effective shift hand-over
· 确保有效的交接班
· Be knowledgeable of Front Office systems and know back up procedures and system recovery procedures
· 熟悉前厅部电脑系统，并了解后备工作程序和系统恢复程序
· Efficient check in and check out process
· 保证入住和离店手续办理工作的效率
· Review and monitor early morning wake up procedures
· 检查和监督早晨的唤醒服务工作
· Post room charges
· 信件室的收费
· Maintain correct guest registration cards
· 保持来客登记卡的准确无误
· Maintain special programs (eg frequent flyer; priority club)
· 维护特殊活动项目（如“常旅客奖励计划”和“优悦会”）
· Effective management of incoming and outgoing calls
· 对打进和打出酒店的电话进行有效管理
· Maintain current Hotel information
· 及时更新酒店信息
· Provide information on memberships
· 提供关于入会的信息
· Communicate problems, resolved or unresolved to your Supervisor at shift change over and document in log book
· 在交接班时向主管汇报所有解决与未解决的问题，并将之记录在工作日志上
国际联号工作经历：优先语言能力：英语-良好计算机能力：良好
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酒店业--国际高端酒店/5星级
100-499人
中外合营(合资．合作)
Ideally positioned in the heart of downtown, TheWestin Chongqing Liberation Square is a short stroll from corporate offices,restaurants, shopping, and entertainment. Be renewed at this urban retreat forboth business and leisure travelers alike.Refresh in our indoor pool after a brisksession in our Westin WORKOUT® Gym. Experience the culinary delightsof our Chinese, Western and All Day Dining restaurants, or replenish your spiritwith a pampering treatment at our blissful Heavenly Spa®.Escape to our 333 thoughtfully designed,luxurious guest rooms. The signature all-white Westin Heavenly Bed®,High Speed Internet Access and flat screen LCD television ensure each space isa calming oasis, and that your stay with us is rejuvenating.Great opportunities for career escalation are open here for the talents with passion to constantly practice Care for Associate, Care for Guest and Care for Business together with us.重庆解放碑威斯汀酒店位于市区中心地带，地理位置绝佳，可短途步行前往公司办公楼、餐饮区、购物区和娱乐区。这一迷人的都市绿洲将是商旅人士和休闲游客的理想下榻之所。在我们的威斯汀健身房（Westin WORKOUT®）上完健身课程之后，不妨来到室内泳池尽情畅游，放松身心。还可在我们的中式、西式和全天候餐厅尽情品尝美食，或享受舒缓的天梦水疗（Heavenly Spa®）护理，彻底焕发活力。诚邀您来到我们 333 间精心设计的豪华客房内享受彻底放松。标志性的全白威斯汀天梦之床（Heavenly Bed®）、高速上网接入和液晶纯平电视，将确保每一空间都如同静谧绿洲，让您恢复身心活力。我们期待具有才华及饱满工作热情的有识之士加入我们的大家庭，与我们一起肩并肩.
