Under the general direction of the Front Office Manager or his / her delegate and within the limits of established Inter-Continental Hotels Group brand and local policies and procedures, responsible for all activities relevant to the Crowne Plaza Club such as the reception, check in/out, rooming of all Hotel guests, and assisting them with inquiries.
按照洲际酒店集团标准,在行政楼层经理或经理代表领导下,负责行政楼层相关事宜如:接待客人、登记入住及结账、为客人安排房间及兑换外币、按照要求对客人提供帮助。
Be familiar with all the special promotions and actively promoted, such as: seasonal package, frequent privilege, and IHG Loyalty programme.
熟知所有特别促销活动并积极推销,如:季节性套餐计划、常客优惠计划、各种打包促销以及洲际酒店集团忠实方案。
Properly operate the equipments& facilities, take good care of property sector.
正确操作使用工作中的设施设备,爱护部门财产。
Be familiar with the first aid and fire emergency procedures.
熟悉急救以及火灾和紧急事故步骤,安全理智地操作设备。
Keep good communication with colleagues, other departments and superiors, work better together to offer the memorable stay experience to the guests.
和同事之间,部门之间,领导之间,保持沟通,互相信任,合作共赢,给客人提供令人难忘的住宿体验
Accept colleagues from different countries with different ideas and cooperate effectively.
接受不同文化、不同理念的国家和同事,并有效合作。
Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity.
随时以友好和乐于助人的态度迎接客人,并尽量了解和称呼客人的名字,给客人宾至如归的归属感。
Collect guests’ profiles to acknowledge their favour on food, beverage etc.
收集客人的资料,尽可能多的掌握客人的信息,了解他们对食物、饮料的喜好;以及他们对房间的特殊要求。
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Ideally positioned in the heart of downtown, TheWestin Chongqing Liberation Square is a short stroll from corporate offices,restaurants, shopping, and entertainment. Be renewed at this urban retreat forboth business and leisure travelers alike.Refresh in our indoor pool after a brisksession in our Westin WORKOUT® Gym. Experience the culinary delightsof our Chinese, Western and All Day Dining restaurants, or replenish your spiritwith a pampering treatment at our blissful Heavenly Spa®.Escape to our 333 thoughtfully designed,luxurious guest rooms. The signature all-white Westin Heavenly Bed®,High Speed Internet Access and flat screen LCD television ensure each space isa calming oasis, and that your stay with us is rejuvenating.Great opportunities for career escalation are open here for the talents with passion to constantly practice Care for Associate, Care for Guest and Care for Business together with us.重庆解放碑威斯汀酒店位于市区中心地带,地理位置绝佳,可短途步行前往公司办公楼、餐饮区、购物区和娱乐区。这一迷人的都市绿洲将是商旅人士和休闲游客的理想下榻之所。在我们的威斯汀健身房(Westin WORKOUT®)上完健身课程之后,不妨来到室内泳池尽情畅游,放松身心。还可在我们的中式、西式和全天候餐厅尽情品尝美食,或享受舒缓的天梦水疗(Heavenly Spa®)护理,彻底焕发活力。诚邀您来到我们 333 间精心设计的豪华客房内享受彻底放松。标志性的全白威斯汀天梦之床(Heavenly Bed®)、高速上网接入和液晶纯平电视,将确保每一空间都如同静谧绿洲,让您恢复身心活力。我们期待具有才华及饱满工作热情的有识之士加入我们的大家庭,与我们一起肩并肩.