岗位职责
1、负责各班次日常客房前台员工管理工作;
2、督导员工按标准和流程实施对客服务工作;
3、 负责每月前台员工培训工作;
4、负责客房前台每月盘点的工作;
5、检查客房工作区域及公共区域设备运行情况的工作;
6、负责前台办公用品的申领工作;
7、负责客房部灯光开启的检查工作;
8、负责检查员工交接班情况,处理疑难问题的工作;
9、负责处理客房部简单的客诉工作。
任职要求:
1、高中专以上学历,性别不限,沟通表达良好
2、经过新员工入职等培训,组织部门员工至少每月2次培训
3、 1年以上同岗位以上工作经验
4、能熟练安排本部门员工各班次日常工作
5、能熟练掌握前台接待的流程及开、退房操作
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【招贤纳士】西安温德姆至尊酒店日常招聘 每周一至周五 10:00am/14:00pm酒店地址:西安市雁塔区曲江新区慈恩东路208号招聘邮箱:'hr.recruitment@wyndhamgrandxian.com'直拨招聘专线:029-68219960联系人:洪女士Wyndham Grand Xian SouthOpening in 2014, Wyndham Grand Xian South is situated at the key position of the prestigious tourism site ‘Great Tang All Day Mall’ in Xi'an, just minutes away from Big Wild Goose Pagoda, international shopping centers and many famous historic heritage sites. Wyndham Grand is the top brand of the Wyndham family, and Wyndham Grand Xian South is the luxury hotel under direct management of Wyndham Group in China.Apart from the ideal location, Wyndham Grand Xian South is designed with both contemporary style and traditional Chinese architectural influence. 565 spacious, elegantand comfortable guest rooms and suites. The hotel brings 5-star dining experiences to a high level of creativity, presenting cuisines from around the world, as well as local favorites at the astonishing restaurants and bars. The hotel alsoprovides an elegant setting for hosting high-level meetings and upscale private events. The versatility of our meeting and function rooms makes event planning an enjoyable experience at Wyndham Grand Xian South.西安豪享来温德姆至尊酒店于2014年开业的西安豪享来温德姆至尊酒店坐落于西安曲江新区大唐不夜城的核心位置,大雁塔及众多风景名胜、购物中心近在咫尺。该酒店是温德姆酒店集团旗下的顶级品牌,也是该集团在中国直属管理的五星级国际奢华酒店。酒店将现代建筑艺术与中国传统建筑文化有机结合,565间奢华典雅的客房及套房,让您即刻体验舒适自在与宾至如归。数间别具特色的餐厅及酒吧,令您随时惬意享受美食美境,完善的会议设施使您拥有尊贵、完美的活动体验。