Conducts daily pre-shift briefings to employees on room occupancy, arrival and departures, functions/ event and special attention that is needed.
组织每天所在班次的例会,宣布每天的住房率、到店客人、离店客人、发生的各种一般尤其是特殊事件。
Liaises with Housekeeping and other related departments on daily operations.
在日常的工作运行中与客房部及其他各部门保持紧密的联系。
Handles guest enquiries in a courteous and efficient manner and reports guest complaints or problems to Front Office Manager for necessary action and assure follow up with guests.
礼貌并高效的处理客人的要求及投诉,需要时要向前厅部经理汇报,并且确保及时跟进。
Establishes a rapport with guests, maintaining good customer relationship.
与客人建立并保持良好的宾客关系。
Ensures that the cashiering procedures are strictly adhered to and that all floats are used appropriately in accordance to Policies & Procedures set by the Hotel and personnel with access to floats comply with internal Policies & Procedures established by Finance.
确保收银程序能按照严格的标准执行,确保每一个程序符合酒店内部及财务部所制定的政策及程序要求。
Coordinates all Repair and Maintenance and issues repair and maintenance job orders to ensure proper maintenance.
协调好各种修葺及维护工作以确保酒店财产的正常维护。
To exercise initiative and resourcefulness in all aspects of group handling and to co-ordinate and co-operate with Sales, Rooms and F&B departments in all arrangements.
在团队的接待工作中发挥主动性及创造性,协调好与销售部、餐饮部及其他部门之间的合作。
To promote and secure business for our hotel, special events, promotions, Outlets and other business.
积极地宣传酒店各种特殊计划、营销手段、新辟市场及其他商业手段并确保各种途径的安全运行。
To exemplify and instil upon the employee entrepreneurship/ ownership and a sales attitude to maintain awareness of all sales opportunities within the Hotel.
向员工灌输时刻保持主人翁精神,把握每次对客的销售机会,并在传授的过程中身体力行。
To ensure that all staff is constantly updated on accurate information about the Hotel and all sister properties, their services/ promotions and facilities in order to cross sell the Hotels.
确保每一个员工能时刻掌握本酒店及各其他姐妹酒店的实事动态,以实现交叉销售。
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【招贤纳士】西安温德姆至尊酒店日常招聘 每周一至周五 10:00am/14:00pm酒店地址:西安市雁塔区曲江新区慈恩东路208号招聘邮箱:'hr.recruitment@wyndhamgrandxian.com'直拨招聘专线:029-68219960联系人:洪女士Wyndham Grand Xian SouthOpening in 2014, Wyndham Grand Xian South is situated at the key position of the prestigious tourism site ‘Great Tang All Day Mall’ in Xi'an, just minutes away from Big Wild Goose Pagoda, international shopping centers and many famous historic heritage sites. Wyndham Grand is the top brand of the Wyndham family, and Wyndham Grand Xian South is the luxury hotel under direct management of Wyndham Group in China.Apart from the ideal location, Wyndham Grand Xian South is designed with both contemporary style and traditional Chinese architectural influence. 565 spacious, elegantand comfortable guest rooms and suites. The hotel brings 5-star dining experiences to a high level of creativity, presenting cuisines from around the world, as well as local favorites at the astonishing restaurants and bars. The hotel alsoprovides an elegant setting for hosting high-level meetings and upscale private events. The versatility of our meeting and function rooms makes event planning an enjoyable experience at Wyndham Grand Xian South.西安豪享来温德姆至尊酒店于2014年开业的西安豪享来温德姆至尊酒店坐落于西安曲江新区大唐不夜城的核心位置,大雁塔及众多风景名胜、购物中心近在咫尺。该酒店是温德姆酒店集团旗下的顶级品牌,也是该集团在中国直属管理的五星级国际奢华酒店。酒店将现代建筑艺术与中国传统建筑文化有机结合,565间奢华典雅的客房及套房,让您即刻体验舒适自在与宾至如归。数间别具特色的餐厅及酒吧,令您随时惬意享受美食美境,完善的会议设施使您拥有尊贵、完美的活动体验。