RESPONSIBILITIES职责:
· Responsible in achieving the rooms, banquet and catering sales objectives of his/her markets and business segments.
· 开发具有销售房间,宴会和食品销售的目标市场已及其相关的商业部门。 · Represents and promotes the hotel by maintaining constant contact with the market and the customer base of his/her responsibility through Customer Relationship Management.
· 通过客户关系管理中消费者的职责,代表酒店进行促销,从而建立长期合作市场。
· Supervises subordinates to ensure all daily tasks are completed in a timely fashion
· 监督下属确保完成及时完成日常业务。
· Maintains and updates sales records manually and electronically as required.
· 根据需求手工或电子操作保持和更新销售记录。
· Constant customer contact directed towards existing customers and potential customers. Minimum of 27 weekly face to face appointments are required to establish contacts and accounts portfolio with an annual target of 150 producers of which the top 20 accounts are to be major producers for the Hilton Beijing generating accommodation bookings, conferences and meetings.
· 与现有的客户和潜在客户保持联系,每周需要至少约见27位客户建立联系和合作关系, 每年要有150个客户,其中前20个应该成为为北京希尔顿产生主要的住宿预订,会议和活动的客户。
· Establish an alphabetical account filing system for all negotiations taking place with the clients.
· 按照字母顺序,建立与客户谈判的资料系统。
· Update promptly Delphi systems account profile of management of accounts and ensure information is extracted from clients in order to set a clear strategy account management.
· 及时更新Delphi的系统,管理文件,确保客户信息的摘录,以便更好的确定市场战略。
· Submit written proposals and agreements for both accommodation and conference space as requested by the client and ensure sales are closed. Once sales are closed all necessary information must be accurately passed to operations for quality delivery of the services sold.
· 根据客户的需求为客户提供住宿或者会议的报价货合同,保证销售的完成。一旦完成,所有必需的信息必须准确地传递给运营部门,保证服务质量。
· Liaise with the HSW and NSO offices in reference to bookings/leads and rates requested for accounts covered in the portfolio.
· 与HSW 和NSO 关于客户的预定和询问价格保持沟通联系。
· Develop and update Top Key Club database.
· 发展和更新Top Key 的数据。
· Identifies and handles sales leads for rooms and events effectively and efficiently (within 24 hours).
· 有效处理住房或活动的销售(24小时内)。
· Represents the hotel and participates in domestic and international sales activities.
· 代表酒店参加国内和国际的销售活动。
· Creative contribution to product and sales development.
· 为产品销售和销售发展作贡献。
· Fulfils Customer Relationship Management responsibilities and sales goals for defined customers through planned customer interviews.
· 履行客户关系中的职责,通过与客户会见实现销售目标。
· During sales calls, carries out “cross selling”.
· 通过销售电话,实现口头销售。
· Monitors and reports on market and competition within own market segment.
· 控制市场,在自己的市场范围内有效竞争。
· Prepares and updates customer management reports and ensures all necessary follow up work is carried out on time.
· 准备和更新客户管理报告,确保后续的工作及时进行。
· Actively distributes product information and creates awareness within his area of responsibility.
· 即使分配产品信息,培养责任意识。
· Participates in planning and realization of sales campaigns together with Director of Sales.
· 与销售总监共同参与计划和实施销售活动。
· Actively participates and reports/shares activities with the team during sales meetings.
· 在销售会议上与团队共同分析销售活动报告。
· Assists in planning and coordinating sales activities and events.
· 协助计划和协调销售活动及宴会。
· Assists in coordinating the development of all promotional material.
· 协助整理所有促销材料。
· Manages account base and maintains all customer information up to date.
· 处理部门账目,建立客户信息。
· Provides ongoing advice and support to staff under his/her supervision.
· 提供及时的建议,协助员工理解管理。
· Undertakes tasks as and when requested to fulfil the marketing and sales objectives of hotel.
· 完成工作任务,更好的满足酒店的市场和销售需要。
· Assess the physical requirements of the proposed function and reserve an appropriate venue for the client in Delphi. Discuss with clients and finalize all arrangements.
· 评估建议活动的条件需要,为客户在Delphi 预定合适的场地,跟客户讨论沟通定案各项安排。
· To liaise with Operation Department prior to function, issue instructions for functions to all related departments via the Event Order.
· 与运营部门事前关于活动进行沟通,向相关部门分发活动说明,预订单。
· Abides by the Hilton Employee Handbook.
· 遵守希尔顿员工守则。
· Abides by both the hotel and Hilton policies and procedures.
· 遵守酒店及希尔顿的政策及程序。
· Analyses, evaluates and improves personal performance on a continual basis.
· 不断地分析,评估,提高个人业绩。
· Carries out other tasks as directed by the Director of Sales.
· 完成销售总监直接分配的任务。
JOB QUALIFICATION 任职要求
Gender: Male/Female
For business .
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