• 人性化管理
• 专业培训
• 五险一金
• 节日礼物
• 带薪年假
• 岗位晋升
• 包吃包住
• 气派年终奖
• 职业发展快
• 管理规范

Jing An Shangri-La, Shanghai is located right in the heart of the Jing An central business District, it is the focal point of the Jing An Kerry Center. The hotel has total 508 guest rooms and 6 distinctive restaurants. It sits on a network of public transport, including direct underground passages to the Metro Lines 2, 7 and 14. Its prime downtown location provides extensive convenient transportation coverage.
 
上海静安香格里拉坐落于静安区中央商务区的中心地带，是静安嘉里中心的聚焦点。酒店共有508间客房，6家特色中、西、日餐厅。酒店紧邻四个街区，楼宇底层连接地铁2号线、7号线和14号线，其优越的市区中心位置提供了广泛便利的交通覆盖。
 
We are currently looking for a Service Leader – Horizon Club to join our Front Office team.

As a Service Leader – Horizon Club, we rely on you to:
Meets up with guests regularly to obtain feedback on ways to improve the hotel’s services and facilities.
Handles guest complaints effectively and efficiently by being responsive and receptive, and analytical.
Within the established Delegation of Authority, he/she makes quick and correct decisions to ensure guest's satisfaction.
Motivates and ensures staff perform to the high service level required, maximizing total customer loyalty as well as positive overall stay experience.
Provides coaching and counseling on standards and procedures for the Horizon Club.

We are looking for someone who:
Takes pride in being a hotelier
Loves interacting with guests
Communicates and writes with fluency in English (and local language)
Enjoys working as part of a team
Has a can-do attitude
Is a self-starter
Enjoys crafting best-fit solutions for guests 

工作概述：
对豪华阁客人提供优质服务，及时了解客人反馈，并在服务及酒店设备设施的调整提出建议，提高顾客满意度
及时高效地处理客人投诉
在授权范围内，快速正确地做出决定，使客人满意
激励团队成员，保持高度的团队精神(或团队凝聚力)
向团队成员提供培训及指导，使团队保持酒店服务标准

岗位要求：
以成为酒店人为荣
喜欢与客人互动
流利的英语(以及当地语言）交流和写作
相信团队合作
有一种积极向上的态度
是积极主动的人
热衷为客人打造最适合的解决方案
 
If you are the right person, what are you waiting for？ Click the apply button now！

The Hotel is located in the Shanghai Jing An Business District and is the prime focus of the Jing An Kerry Centre. It sits on a network of public transportation, which includes Metro Lines 2, 7 and 14. It takes only 20-minute drive from Hongqiao Airport via the elevated Middle Yan’an Road. Jing An Shangri-La is adjacent to the Shanghai Exhibition Centre and only steps away from Jing An Temple and the famous Nanjing Road shopping street.The hotel offers an exclusive Horizon Club Lounge on the 55th floor with a spectacular view of the city skyline.508 rooms and suites located from Level 30 to Level 596 restaurants and bars (including two Michelin-recommended restaurants) Adjacent to Jing An Temple and Shanghai Exhibition Centre上海静安香格里拉坐落于上海静安商业核心区的静安嘉里中心内,楼宇底层直连地铁2号线、7号线和14号线，经由相邻的延安路高架仅20分钟车程即可抵达虹桥机场。 酒店毗邻上海展览中心，距离闻名遐迩的静安寺、购物天堂南京路以及毛主席故居仅举步之遥。酒店不仅提供幽静的水疗中心和设施完善的健身中心等设施，还供应各种风格各异的东西方风味佳肴，例如夏宫中餐厅、1515牛排馆、地中海餐厅以及鹤日本料理等，随时随地诱惑您的味蕾。508间客房与套房坐落于30至59层6间餐厅与酒吧 (包含 2 间米其林推荐餐厅）毗邻静安寺及上海会展中心 What We Would Provide我们能为您提供：1. Learning Journey in Shangri-La    学习在香格里拉2. Life in Shangri – La    生活在香格里拉3. Express Hotel 4-6 person-dormitory    快捷标准4-6人间4. Either room with Washroom / Shower / Network / Air conditioner, etc    独立卫生间，淋浴，热水器，无线网络，空调5. Shuttle Bus Service in Morning & Late Shift    早、中班班车接送6. Attractive Bonus benefit     丰厚的年终福利  人力资源部招聘热线：22036210/6210Recruitment Hot Line: 22036210/6210电子邮箱：recruitment.sljn@shangri-la.comEmail: recruitment.sljn@shangri-la.com  欢迎加入香格里拉大家庭！Welcome to join Shangri-La family！