• 人性化管理
• 专业培训
• 五险一金
• 节日礼物
• 带薪年假
• 岗位晋升
• 包吃包住
• 气派年终奖
• 职业发展快
• 管理规范

Jing An Shangri-La, Shanghai is located right in the heart of
the Jing An central business District, it is the focal point of the Jing An
Kerry Center. The hotel has total 508 guest rooms and 6 distinctive
restaurants. It sits on a network of public transport ,including direct
underground passages to the Metro Lines 2 and 7. Its prime downtown location
provides extensive convenient transportation coverage.
 
上海静安香格里拉坐落于静安区中央商务区的中心地带，是静安嘉里中心的聚焦点。酒店共有508间客房，6家特色中、西、日餐厅。酒店紧邻四个街区，楼宇底层连接地铁2号线或7号线，其优越的市区中心位置提供了广泛便利的交通覆盖。

We are currently looking for a Service Manager - Guest
Relations to join our Rooms team.
As a Service Manager - Guest Relations, we rely on you
to:

•Responsible in ensuring the overall well being of guests in
terms of customer satisfaction and comfort, and that all guest requirements are
fulfilled in the most efficient and timely manner in accordance with the policy
established by Jing An Shangri-La, Shanghai and Shangri-La Hotels & Resorts.
•Established and maintain greater customer interaction in
order to create a warm and welcoming atmosphere for all patrons of the hotel. 
•Is responsible to obtain feedback proactively at all times in
readiness to address any guest concerns and to disseminate the relevant
information pertinent to all respective departments.
•Ensure that the established quality standard and high level
of work performance are maintained
•Motivates and ensures staff perform to the service level
required, maximising total customer loyalty as well as positive overall stay
experience.
•Provides coaching and counseling on standards and procedures
for the Front Office Department, including other departments as and when
necessary.

We are looking for someone who:
•Takes pride in being a hotelier
•Has strong interpersonal and communication skills
•Has a can-do attitude
•Communicates with fluency in English and local language
•Has no fear of challenges

工作概述：
•根据上海静安香格里拉和香格里拉酒店及度假村制定的政策，负责确保客人的整体满意度和舒适度，并以最有效和及时的方式满足客人的所有要求。
•建立和维护更多的客户互动，为酒店的所有顾客创造一个温暖和欢迎的氛围。
•负责在任何时候积极主动地获取反馈，随时准备好解决客人的任何问题，并将相关信息传达给所有相关部门。
•确保既定的质量标准和高水平的工作表现
•激励并确保员工达到所需的服务水平，最大限度地提高客户忠诚度和积极的整体住宿体验。
•为前厅部及其他部门提供标准和流程方面的指导和咨询。

岗位要求：
•为身为酒店人而自豪
•优秀的互动及沟通技巧
•流利的英语书写及沟通
•有积极进取的态度
•喜欢挑战





















































































If you are the right person, what are you waiting for？ Click the apply button now！

The Hotel is located in the Shanghai Jing An Business District and is the prime focus of the Jing An Kerry Centre. It sits on a network of public transportation, which includes Metro Lines 2, 7 and 14. It takes only 20-minute drive from Hongqiao Airport via the elevated Middle Yan’an Road. Jing An Shangri-La is adjacent to the Shanghai Exhibition Centre and only steps away from Jing An Temple and the famous Nanjing Road shopping street.The hotel offers an exclusive Horizon Club Lounge on the 55th floor with a spectacular view of the city skyline.508 rooms and suites located from Level 30 to Level 596 restaurants and bars (including two Michelin-recommended restaurants) Adjacent to Jing An Temple and Shanghai Exhibition Centre上海静安香格里拉坐落于上海静安商业核心区的静安嘉里中心内,楼宇底层直连地铁2号线、7号线和14号线，经由相邻的延安路高架仅20分钟车程即可抵达虹桥机场。 酒店毗邻上海展览中心，距离闻名遐迩的静安寺、购物天堂南京路以及毛主席故居仅举步之遥。酒店不仅提供幽静的水疗中心和设施完善的健身中心等设施，还供应各种风格各异的东西方风味佳肴，例如夏宫中餐厅、1515牛排馆、地中海餐厅以及鹤日本料理等，随时随地诱惑您的味蕾。508间客房与套房坐落于30至59层6间餐厅与酒吧 (包含 2 间米其林推荐餐厅）毗邻静安寺及上海会展中心 What We Would Provide我们能为您提供：1. Learning Journey in Shangri-La    学习在香格里拉2. Life in Shangri – La    生活在香格里拉3. Express Hotel 4-6 person-dormitory    快捷标准4-6人间4. Either room with Washroom / Shower / Network / Air conditioner, etc    独立卫生间，淋浴，热水器，无线网络，空调5. Shuttle Bus Service in Morning & Late Shift    早、中班班车接送6. Attractive Bonus benefit     丰厚的年终福利  人力资源部招聘热线：22036210/6210Recruitment Hot Line: 22036210/6210电子邮箱：recruitment.sljn@shangri-la.comEmail: recruitment.sljn@shangri-la.com  欢迎加入香格里拉大家庭！Welcome to join Shangri-La family！