• 节日礼物
• 带薪年假
• 岗位晋升
• 员工生日礼物
• 五险
• 工龄工资
• 8小时工作制
• 包吃包住
• 8天公休
• 技能培训

·     把客人的行李从到店地点送到指定的房间
Transport guest luggage from the point of arrivalat the hotel to their assigned room. 
·     当客人要求换房时，把客人的行李从当前的房间送到指定房间。
Transport guest luggage from current room to re-assigned room for room changes. 
·     把客人行李从客人房间送到离店的指定地点。
Transport guest luggagefrom their room to the point of departure from the hotel. 
·     协助查找客人遗失行李
Assist in locatingguest's lost luggage. 
·     能够准确为客人行李加标签，存储并能准确的从行李房找到客人行李。
Correctly tag, store andretrieve luggage from holding room. 
·     在引领客人去房间时，能识别和解释酒店的设施和特色
Identify and explain hotel facilities and features to guestswhile escorting them to their room. 
·     辨别靠近客房的安全出口，解释指定房间的安全设施
Identify fire exit closest to guest's room and explain safetyfeatures of assigned room. 
·     向客人示范房卡的使用
Demonstrate use ofroom key to guests. 
·     把客人行李放置到房间适当位置
Place guest luggageinside room. 
·     识别并能解释客房设备，包括如何使用
Identify and explainguest room features to include use of:
·      空调和调温装置
Air conditioning/heat units and thermostat controls 
·      电话
Telephone 
·      电视
Television 
·      闹钟
Clock radio 
·      客户服务指南
Guest services directory 
·      迷你吧
Mini-bar 
·      室内安全设施
In room safe 
·      灯
Lights 
·      浴室设施
Bathroom amenities 
·      洗衣服务
valet/laundry services 
·      门锁
Door lock 
·      其他服务
Services 
·      突发事件处理程序
Emergency procedures 
·     提供打包/解包服务
Offerpacking/unpacking service. 
熟知酒店所有的会议宴会活动，能指引客人到达正确的地点     Maintain accurate knowledge of scheduled functions withinthe hotel to direct guests to correct locations. 
·     熟知本地景点，并能对客人询问给出建议。
Maintain accurate knowledge of local attractions and activitiesto recommend for guest inquiries. 
·     在客人询问当地交通信息时能够给出准确的方向指引
Relay accurate directions to guests on inquiries oftransportation within the local area. 
当客人要求行李员帮助时，能准确的记录相关信息            Maintain accurate log record of guestcalls for Bell Person assistance. 
·     在礼宾台时，能在电话响3声之内接听电话，并使用正确的问候和电话礼仪
Answer Bell stand telephone within 3 rings using correct greetingand telephone etiquette. 
·     根据相关程序处理客人投诉，并保证顾客满意
Handle guest complaints by following the instant pacificationprocedures and ensuring guest satisfaction. 
站在指定的地点，保持正确的姿态
Remain in assigned post position, maintaining correct stance. 
·     收集客人需要送洗的衣物，送到洗衣房
Retrieveguest dry cleaning/laundry from their rooms and deliver to Laundry/Valet. 
·     及时将以下项目送至客房
Deliver items to guest rooms promptly toinclude: 
-        信息Messages 
-        邮件，传真mail,faxes 
-        包裹Packages 
-        花Flowers 
-        客人要求的其他物品Sundryitems requested by guest 
-        礼品Gift items 
-        将指定的报纸按时送到指定的房间Deliver designated newspaper on time tospecified guest rooms. 
·     监督和维护大堂区域以及行李房的形象
Monitor and maintain appearance of lobby areas and luggageholding room. 
·     擦亮行李车，保持行李车干净。
Polish brass luggage carts and maintain cleanliness of carts. 
·     保护住店客人的机密信息以及安全
Ensure confidentiality of hotel guests and security of guest roomaccess. 
·      成功完成各项培训
Successfulcompletion of the training/certification process.

   阳光品质  价值之选The best value in the sun潞安戴斯酒店是由潞安集团投资兴建（山西潞安矿业(集团)有限责任公司， 是山西省七大煤炭企业集团之一，世界500强企业,曾两次被评为“中国十大最具影响力企业”），并由温德姆酒店集团特许经营。酒店地处CBD中心区域，总建筑面积约33000平米，共21层，拥有233间各式客（套）房、大中型会议室及宴会厅，是一座集住宿、餐饮、会议、娱乐等多功能为一体的国际化酒店。舒适的客房、典雅的宴会厅，精致的全日餐厅、逸致的健身房、大气磅礴的酒店整体外观，不仅承载着潞安集团锐意进取，永不停息的企业文化，同样象征着戴斯酒店集团阳光品质，价值之选的服务理念。Days hotel Lu'an is invested by Lu'an group (Lu'an mining group in Shanxi Province, is one of the seven  big coal enterprises, the world top 500 enterprises, twice was named "the top ten most influential enterprises of China"), and managed by Days hotel group (China) which is the top class hotel management brand of Wyndham. The hotel is located in the CBD center area, a total construction area of 33000 square meters, 21 floors, has 233 various guest (set) rooms, large and medium-sized meeting rooms and banquet hall, as one of the international hotel, it has a set of accommodation, catering, conference, entertainment and other multi-function, Comfortable guest rooms, elegant banqueting hall, delicate full-time restaurant, the subject of gym, majestic hotel overall appearance. Not only carrying forge ahead, never-ending enterprise culture of  Lu'an group, but also a symbol of "The best value in the sun", which is the Days hotel‘s service concept. 我们热诚欢迎并期待着优秀的您加入我们的团队，与我们一起成长、共同成功！We sincerely welcome and look forward to you to join in our team, and we grow together, reach to mutual success!