Guest Experience Manager 客户体验经理
停止招聘
发布于 2020-01-23
Guest Experience Manager 客户体验经理
太原 | 5年以上 | 本科 | 招1人
停止招聘
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职位描述
1. Is a member of the hotel's management board, and works cross-departmentally with all departments. 酒店管理层的成员,与酒店所有部门进行合作.
2. Has a perfect understanding and clear vision of the brand's guest promise, is exemplary in their manner and behaviour. Is a coach and a project leader.对于品牌的客户承诺具有准确的理解和清晰的远景,在态度和行为上起到标杆作用,作为指导者和项目领导.
3. Is the guests' voice within the hotel; centralises, analyses and processes all available information concerning guests' perceptions of the services and products provided by the hotel.作为酒店内的客户信息反馈者,集中分析处理所有客人对于酒店提供的服务和产品反馈意见有关的可用信息.
4. Is responsible for implementing the Pullman Guest Experience Program (PGEP) with the management board and throughout the hotel.负责与管理层在酒店内执行铂尔曼客户体验项目.
5. Coordinates and manages the PGEP concerning the continuous improvement process and project.协调管理客户体验项目的持续改进.
Provides necessary explanations and training for the hotel's heads of department in the use of the associated working methods and tools. Supports the heads of department in establishing a continuous improvement process and in introducing any necessary changes in working methods.使用相关的工作方法和工具为酒店部门经理提供必要的解释和培训,支持部门经理建立持续改进的流程,介绍必要的工作方法更改.
6. In collaboration with the heads of department, develops processes and defines or adjusts operational actions enabling the hotel to deliver a product and service that matches the guest promise as closely as possible.与部门经理合作,建立流程及制定或调整营运操作,使酒店尽可能提供符合向客户承诺的产品和服务.
7. Has regular and close contact with hotel guests. Organises meetings with guests to collect feedbacks and ideas.与酒店客人保持常规密切的联系,组织会议收集客人的反馈和建议.
8. Ensures that the PGEP tools (modules on standards implementation, internal surveys, audits, social media) are deployed, used and understood.确保客户体验项目(标准执行,内部调查,审查,社交媒体)的有效开展、使用以及理解.
9. Maintains the accuracy and consistency of data and information within the PGEP tools.确保客户体验项目中各类工具所用数据的精确和连贯性。
Responds to guest comments and monitors correspondence with the guest.回复客人的评价以及跟进与客人的沟通.
其他要求
国际联号工作经历:优先
语言能力:英语-精通
计算机能力:精通
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公司地址
山西太原市双塔西街72号(与新建路交叉路口往西100米路南)
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  • 酒店业--全服务中档酒店/4星级
    行业
  • 100-499人
    规模
  • 国有企业
    企业性质
   阳光品质  价值之选The best value in the sun潞安戴斯酒店是由潞安集团投资兴建(山西潞安矿业(集团)有限责任公司, 是山西省七大煤炭企业集团之一,世界500强企业,曾两次被评为“中国十大最具影响力企业”),并由温德姆酒店集团特许经营。酒店地处CBD中心区域,总建筑面积约33000平米,共21层,拥有233间各式客(套)房、大中型会议室及宴会厅,是一座集住宿、餐饮、会议、娱乐等多功能为一体的国际化酒店。舒适的客房、典雅的宴会厅,精致的全日餐厅、逸致的健身房、大气磅礴的酒店整体外观,不仅承载着潞安集团锐意进取,永不停息的企业文化,同样象征着戴斯酒店集团阳光品质,价值之选的服务理念。Days hotel Lu'an is invested by Lu'an group (Lu'an mining group in Shanxi Province, is one of the seven  big coal enterprises, the world top 500 enterprises, twice was named "the top ten most influential enterprises of China"), and managed by Days hotel group (China) which is the top class hotel management brand of Wyndham. The hotel is located in the CBD center area, a total construction area of 33000 square meters, 21 floors, has 233 various guest (set) rooms, large and medium-sized meeting rooms and banquet hall, as one of the international hotel, it has a set of accommodation, catering, conference, entertainment and other multi-function, Comfortable guest rooms, elegant banqueting hall, delicate full-time restaurant, the subject of gym, majestic hotel overall appearance. Not only carrying forge ahead, never-ending enterprise culture of  Lu'an group, but also a symbol of "The best value in the sun", which is the Days hotel‘s service concept. 我们热诚欢迎并期待着优秀的您加入我们的团队,与我们一起成长、共同成功!We sincerely welcome and look forward to you to join in our team, and we grow together, reach to mutual success!
山西太原市双塔西街72号(与新建路交叉路口往西100米路南)
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