1. The Concierge GSA is responsible and accountable for all operations in relation to the Concierge GSA whilst on duty. All duties and tasks performed are to be procedurally correct, timely and of a consistently high quality. The Concierge GSA must also ensure that through personal presentation, effective and efficient work practices and guest service standards, that the guests' "first" and "last" impressions of the hotel are lasting ones of genuine warmth and friendliness and of high standards.在当班期间,礼宾员要严格履行所有的本职工作。要按照工作程序准确、及时、高质地完成每一项工作。礼宾员要确保通过其良好的个人表现、高效率的工作表现和高标准的对客服务给客人留下酒店服务质量高、诚恳热情、友好的最初和最后的印象。
2. Accepts luggage and parcels for safekeeping and ensure that at all times it is recorded properly.确保所接收的行李和包裹的安全,并有正确记录。
3. Accepts checks and issues claim checks for baggage, coats, packages, and other articles presented for checking.接收行李票,并发放行李、衣物、包裹及其他要寄存物品的认领票。
4. Releases checked articles in exchange for claim checks.收到物品认领票后,应发放所认领的物品。
5. Maintain and control the use of storeroom, ensures the cleanliness and see to it that proper procedures are followed in receiving, storing and issuing of baggage and any other items as may be left behind by guests.管理行李房,确保行李房的整洁及客人行李和遗留物品的接收、存放、分发按照正确的程序进行。
6. To ensure that you as the Bellman at the hotel have a comprehensive knowledge of the city and what is happening within the city at all times, and to ensure that all guest inquiries are met with prompt, informative yet friendly solutions.作为酒店的礼宾员要确保对本市有广泛综合的认识和了解。要知道在本市内发生的事情,并且要及时、准确、友好地解答所有客人的询问。
7. To acquire thorough training provided a thorough working knowledge of the Opera - The Hotels system.通过提供的培训,要掌握使用酒店系统 Opera 的工作知识。
8. To ensure at all times that personal presentation is immaculate, your uniform or work clothes are in line with relevant Front Office, and Hotel uniform and clothing codes.
9. 要始终保持个人外表整洁,并且按照相关的前厅部着装要求穿着制服或工作服
10. To ensure that you are completely aware of the complete range of services and facilities that hotel provides to its guests and visitors.确保你非常清楚酒店向住店客人及来访者提供的所有的服务项目和服务设施。
11. To ensure you have a complete and thorough knowledge of the outlets of hotel, their operating hours and the scope of services that they provide.要确保你了解酒店餐厅的有关情况,它们的营业时间和所能提供的服务范围。
12. Provides general information to customers and guests in a good and helpful manner.使用礼貌友好的态度向客人和客户提供日常信息。
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阳光品质 价值之选The best value in the sun潞安戴斯酒店是由潞安集团投资兴建(山西潞安矿业(集团)有限责任公司, 是山西省七大煤炭企业集团之一,世界500强企业,曾两次被评为“中国十大最具影响力企业”),并由温德姆酒店集团特许经营。酒店地处CBD中心区域,总建筑面积约33000平米,共21层,拥有233间各式客(套)房、大中型会议室及宴会厅,是一座集住宿、餐饮、会议、娱乐等多功能为一体的国际化酒店。舒适的客房、典雅的宴会厅,精致的全日餐厅、逸致的健身房、大气磅礴的酒店整体外观,不仅承载着潞安集团锐意进取,永不停息的企业文化,同样象征着戴斯酒店集团阳光品质,价值之选的服务理念。Days hotel Lu'an is invested by Lu'an group (Lu'an mining group in Shanxi Province, is one of the seven big coal enterprises, the world top 500 enterprises, twice was named "the top ten most influential enterprises of China"), and managed by Days hotel group (China) which is the top class hotel management brand of Wyndham. The hotel is located in the CBD center area, a total construction area of 33000 square meters, 21 floors, has 233 various guest (set) rooms, large and medium-sized meeting rooms and banquet hall, as one of the international hotel, it has a set of accommodation, catering, conference, entertainment and other multi-function, Comfortable guest rooms, elegant banqueting hall, delicate full-time restaurant, the subject of gym, majestic hotel overall appearance. Not only carrying forge ahead, never-ending enterprise culture of Lu'an group, but also a symbol of "The best value in the sun", which is the Days hotel‘s service concept. 我们热诚欢迎并期待着优秀的您加入我们的团队,与我们一起成长、共同成功!We sincerely welcome and look forward to you to join in our team, and we grow together, reach to mutual success!