Qualifications:
· 不断鼓励团队以保持宾客关系的良性循环并且是团队成员充分意识到宾客关系的重要性
Teach and continuously energize the Guest Relations processes and the importance of this throughout the property
· 不断探索完善宾客关系的方法,并且对酒店其他部门在提高宾客服务方面给予协助及支持
Look for ways to continuously improve the Guest Relation process and provide lateral service to other departments to assist them with enhancements to the Guest Relation process
· 确保酒店各相关部门在宾客抵达之前做好接待准备
Ensure the property has a pre-planning process in place to contact guests prior to arrival.
· 确保宾客受到热情的欢迎及愉快的告别
Contribute to the warm welcome and fond farewell process
· 适当时协助处理问题
Requirements:
· 反映敏捷,迅速有效地做出决定
Ability to think clearly, quickly, maintain concentration and make decisions
· 能够和宾客良性沟通交流
Ability to interact and engage with all guests
· 负责客人信息安全和保密
Ability to ensure security and confidentiality of all guest information and pertinent property data
· 能及时掌握酒店,产品知识以及各部门的运营时间
Ability to maintain knowledge of property features and information, i.e., services hours of operation, etc
· 销售能力
Ability to sell your property’s features
· 跟进和保证细节服务品质
Ability to follow-through on details
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阳光品质 价值之选The best value in the sun潞安戴斯酒店是由潞安集团投资兴建(山西潞安矿业(集团)有限责任公司, 是山西省七大煤炭企业集团之一,世界500强企业,曾两次被评为“中国十大最具影响力企业”),并由温德姆酒店集团特许经营。酒店地处CBD中心区域,总建筑面积约33000平米,共21层,拥有233间各式客(套)房、大中型会议室及宴会厅,是一座集住宿、餐饮、会议、娱乐等多功能为一体的国际化酒店。舒适的客房、典雅的宴会厅,精致的全日餐厅、逸致的健身房、大气磅礴的酒店整体外观,不仅承载着潞安集团锐意进取,永不停息的企业文化,同样象征着戴斯酒店集团阳光品质,价值之选的服务理念。Days hotel Lu'an is invested by Lu'an group (Lu'an mining group in Shanxi Province, is one of the seven big coal enterprises, the world top 500 enterprises, twice was named "the top ten most influential enterprises of China"), and managed by Days hotel group (China) which is the top class hotel management brand of Wyndham. The hotel is located in the CBD center area, a total construction area of 33000 square meters, 21 floors, has 233 various guest (set) rooms, large and medium-sized meeting rooms and banquet hall, as one of the international hotel, it has a set of accommodation, catering, conference, entertainment and other multi-function, Comfortable guest rooms, elegant banqueting hall, delicate full-time restaurant, the subject of gym, majestic hotel overall appearance. Not only carrying forge ahead, never-ending enterprise culture of Lu'an group, but also a symbol of "The best value in the sun", which is the Days hotel‘s service concept. 我们热诚欢迎并期待着优秀的您加入我们的团队,与我们一起成长、共同成功!We sincerely welcome and look forward to you to join in our team, and we grow together, reach to mutual success!