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昆明索菲特大酒店| 招聘职位

    职位:ID19977 洗衣房服务员 Laundry Attendant

  • 职位性质:全职
  • 工作地区:云南省昆明市
  • 招聘人数:若干
  • 学  历:不限
  • 工作经验:不限
  • 所 在 地:云南省 昆明市
  • 户 籍 地:不限
  • 提供食宿:提供食宿
  • 年龄要求:不限
  • 计算机能力:不限
  • 语言要求:中国普通话(良好)
  • 国际联号工作经历:不限
  • 薪资待遇:2千-3千
  • 职位有效期:2020-07-13至2020-10-11

岗位职责/职位描述

1. 收集和分发酒店所有部门的布草,点算收集和分发的数量,记录所有的数量。
2.将布草分类摆放。有任何布草破损,要通知上级主管。
3.及时收集并且运送客人洗衣和干洗物品。
4.对所有收集到的物品进行例行检查。
5.如果在查看衣物时发现污点,要对污点进行着重处理。
6.对送回来需要跟进的物品进行例行检查。
7.细心处理衣物以避免破损,还要确定洗衣机不超重。
8.根据制定的标准对所有客人衣物和大使制服以及布草进行湿洗或干洗。
9.确保衣物都分门别类,并使用适当的程序和洗涤剂进行清洗。
10.选择适当和适合的清洁剂。
11.检查衣物是否需要缝补。
12.需要时包装最终成品。
13.在客人洗衣记事本上做记录。把所有客人洗衣记录归档。
14.及时利用电脑记录客人洗衣帐单。
15.记录每天湿洗量。
16.折叠毛巾。
17.参与布草盘点。
18.熟练掌握各项设备的使用技术。
19.报告所有设备故障,并且对设备进行彻底清洁。保证设备和工具合理维护,有序处于良好状态。
20.注意安全使用各种设备和清洁剂。
21.工作范围内发现的工程问题要及时报告办公室。
22.保证工作区域和工作间干净整洁,次序妥当。
23.始终如一地提供高标准的服务。确保尽可能让每个客人满意,始终达到并超越客人期望。
24.对客人的要求要迅速及时地与相关部门联系并予以解决。
25.热情地回答客人的询问。确保及时解决客人的抱怨,并汇报给主管。
26.熟悉有关团队和宴会的情况以便回答客人的询问。
27.对于安全问题决不妥协。在紧急情况下要勇敢上阵。
28.确保安全工作,坚持安全工作程序。
29.在紧急事件处理程序上有丰富的知识。
30.熟知并确保落实酒店的规定和程序。
31.服从酒店及部门对仪容仪表的要求。
32.积极参加各项培训并挖掘自身潜质。
33.参加部门每项技能的交叉学习培训。
34.随时履行主管分派下来的任务,按时完成工作。


1.Receive and issue linen for entire hotel departments, always checking to ensure quantity received before issuing. Record all items issued.
2.Sorting soiled linens. Inform superior for any              condemn and damage linen.
3.Collection and delivery of guest laundry and dry       cleaning item in a timely manner
4.Routine quantity and quality checking of all collected articles & items.
5.To spot clean the garments if stains found during checking.
6.Routine checking on all returned items which require followup action.
7.Take great care that no damages are done and be careful not to overload the washer.
8.Laundry or Dry cleaning as well pressing all guest garments and Ambassadors’ uniform as well as linens according to settled instruction, standard and procedures.
9.Ensure that appropriate separation and selection of appropriate program and chemicals are used.
10.Select detergents, sour, beach, etc and add carefully measured quantities.
11.Check garments and separate those in need of repair.
12.Packing final product if required.
13.Maintaining records in guest’s laundry log book.  Filing of guest laundry record.
14.Posting of guest laundry by using computer in a timely manner.
15.Record all workloads that are process on daily basis.
16.Fold towels.
17.Involve in linen inventory process.
18.Be a competent user of available equipment and automation tools used within the section and department.
19.Report any issue of equipment and check that it is cleaned thoroughly.  Ensures all equipment and tools are maintained properly and in good working conditions.
20.Respect all safety measure and handling all equipment and chemical with CARE.
21.Ensures all public area defects to report housekeeping office or POMEC to follow up.
22.Keeps work areas and pantry cleaned & tidy and in order.
23.Be Consistent in delivery of service.  Ensures a high level of customer delight, always meet and exceed customer expectation.
24.Ensures requests are expedite requests as quickly and effectivelyor referred to the respective and confirms with respective department for their follow up action.
25.Respond to all guest requests in an enthusiastic manner.  Ensures a high level of guest recovery from guest complaints, and report to supervisor.
26.Get the all information from Housekeeping office for group arrival and all events for the day and be ready to answer guests’ inquires.
27.Never compromise safety.  Become a main player during emergency drills.
28.Ensure safe working practices, adhere to safety procedures.
29.Full knowledge of emergency procedures
30.Familiar with and ensure implementation of the provisions and procedures of the hotel.
31.Follows and adhere to the grooming standards set by the hotel and department.
32.Attends training to improve work performance and maximizes potential.
33.Involves in multi-skilling programwithin the         department.
34.Perform other duties as assigned by supervisor at any time, complete the task on time.