ID19777 前台主管 Front Desk Supervisor
4千-5千
停止招聘
发布于 2020-01-15
ID19777 前台主管 Front Desk Supervisor
4千-5千
昆明 | 2年以上 | 大专 | 招1人
停止招聘
收藏
微信
这个职位不错扫给好友看看
举报
职位福利
职位描述

履行被分配的职责,尽自己所能提高工作效率。
不断监控对客服务水平,通过客人的认可及热情,确保任何时间都能最大限度地令客人满意。
同所有客人建立良好的公共关系。
参加部门早会以及其他会议。
查看每天重要的工作安排并且与部门大使分享信息。
准备本部门排班表。
完成其他酒店管理层安排的职责。
确保前台始终有足够的人员安排。
确保给每一位大使进行培训,以使大使有能力最有效地在其岗位上工作。
确保“班次报表”和“未完成工作报表”能够得到很好的跟进。
保持对前台的监管以直接监督前台服务员的对客服务情况。
确保每位入住宾客的登记资料的完整录入。
与大堂使者协调引领第一次入住的客人和回头客事宜。
监控房间分配情况,以确保让客人满意和让客房利益最大化的双赢状态。
与所有部门保持良好的协作关系,特别是客房部与预订部。检查房态差异报告以及维修房态,确保随时保持正确的房间状态信息。
每天都核查团队帐目,确保团队帐目能得到及时更新。
确保预抵团队的帐目安排得到恰当的准备和安排。
确认预退房的数量和对延迟退房的客人做出计划安排。
核对客人帐单以确保其完整性及准确性。
在前台办理外币兑换、结帐手续。
如有潜在的信贷危险或其有关客人的问题,及时通知前厅经理。
与相关的客人联系以结清所有未结客人,旅行社或公司的帐目。
保证严格执行钥匙控制程序。
负责公安管理系统传输达标。
如有需要与礼宾部随时保持协调。
确保前台大使在系统故障时有能力进行手工操作。
确保有关对客保密的程序,严格地得到执行。
报告工作效率问题并提供改进的方案建议。
推动乐雅会会员计划。确保乐雅会会员计划顺利实行并且达到雅高集团的标准。熟悉会员加入程序和会员优惠计划。乐雅会会员计划在酒店的所有更新和活动都要及时与大使沟通。


Contribute to overall operational efficiency by performing relevant duties as assigned.
Monitor guest service constantly, ensuring that at all times maximum guests satisfaction is    being achieved through guests’ recognition and prompt cordial attention.
Establish good public relationships with all guests.
Attendance in departmental morning briefing and other meeting where necessary.
Review important statistics and share information with other team members.
Prepare duty roster.
Perform any other duties as assigned by the Management team of the hotel.
Facilitate and ensure a sufficiently manned Front Desk counter at all times.
Ensure that proper training of ambassador is done such that ambassador has the necessary skill to perform duties with maximum efficiency.
Ensure that ‘shift reports’ are printed and ‘Traces’ are followed up accordingly.
Maintain an active presence at the Front Desk to directly supervise the service   ambassadors attending to the guests.
Ensure that entries in every registration are properly encoded in the computer system.
Coordinate with Lobby ambassador with first arrival guest & repeat guests.
Oversee room allocations to ensure that guest requests are met while ensuring both guest satisfaction and optimum room revenue.
Maintain good working relations with all departments, especially Housekeeping and   Reservation. Check discrepancies and out-of-order rooms, to ensure correct room status at all times.
Double check group accounts daily for accuracy, and ensure that these are always up-to-date.
Ensure group arrivals and billings are properly prepared and executed.
Confirm the number of “due out” guests and scheduled late departures.
Double check guest folios for completeness and accuracy.
Transact foreign exchange and paid out request at the Front Desk.
Advise the Front Office Manager – Credit of any potential credit risks and other related   guest problems.
Settle pending bills by contacting concerned guest, Travel Agent or company.
Ensure strict key control procedures are adhered to
Responsible for PSB.
Coordinate with the Concierge whenever necessary.
Ensure ability of Front Desk ambassador to implement a manual back-up system for Front Desk functions in case of computer breakdown.
Ensure that procedures set with regards to guest confidentiality are strictly adhering to.
Report efficiency problems and make recommendations for resolving them.
Promote the Club membership program.  Ensure Le Club membership program running smooth & achieve Accor Group Target. Familiar with enrollment procedure & membership benefits. Communicate all information regarding Le Club program updates and activities to the hotel.

其他要求
国际联号工作经历:优先
语言能力:英语-熟练
计算机能力:熟练
比比竞争力
目前共有 位求职者投递了该职位,你的简历匹配度为 你的综合竞争力排名为第
用「最佳东方」APP扫一扫查看你的竞争力分析
公司地址
云南省昆明市西山区环城南路777号
导航
职位联系人
人才文化部
对这个职位感兴趣? 最佳东方APP扫一扫 直接和HR聊一聊吧~
--
简历处理率
该企业7天内简历处理的比例
--
简历处理用时
该企业7天内简历处理的效率
--
消息回复用时
该企业7天内消息回复的效率
  • 酒店业--国际高端酒店/5星级
    行业
  • 100-499人
    规模
  • 股份制企业
    企业性质
昆明索菲特大酒店位于中国云南省省会城市昆明,四季如春的气候及淳朴的自然人文环境让这座城市历来享有“春城”美誉。Sofitel Kunming is located in Kunming, capital city of Yunnan Province, P. R. China and known as the 'Spring City' with a pristine enviroment and pleasant, mild weather throughout the year.位于昆钢大厦(多功能物业建筑,包括写字楼、酒店及零售商店)的昆明索菲特大酒店共50层,拥有397间客房及套房、行政楼层、3个餐厅(Kwee Zeen国际餐厅、云轩中餐厅及澜餐厅)、2个酒吧(大堂吧及悦吧)、灵感会议(780平方米大宴会厅、380平米多功能厅及8个会议室)、So Spa水疗中心、So Fit健身中心及室内泳池。The hotel, housed in the 50 Floor KISC Edifice multiuse high-rise tower (Offices, Hotel and Retail) includes; 397 guest rooms and suites, Club Millesime, 3 restaurants (Kwee Zeen International Restaurant, Le Chinois Chinese Restaurant and LAN Restaurant), 2 bars (Lobby Bar and Voyage), Inspired Meeting™ (780m2 Ballroom, 380m2 Multi-function room, 8 meeting rooms), So Spa, So Fit and Indoor Swimming Pool.昆明索菲特大酒店公开招聘时,从未授权任何中介机构进行代招,所有职位均是酒店直接招聘,并且均是按照国家相关法律法规,并通过正规渠道进行招聘,不以任何形式向应聘者收取押金、体检费、证件等,请大家提高警惕。酒店指定招聘电话号码:0871-6863 8108(直线)/0871-6863 9888-7117,招聘邮箱:H8529-HR8@sofitel.com,招聘地址:云南省昆明市环城南路777号昆明索菲特大酒店-1层,欢迎广大应聘者来电或发邮件咨询,谢谢!职位申请者敬请携带一张一寸彩色证件照、身份证及相关资质证书进行面试。
云南省昆明市西山区环城南路777号
导航
联系我们
  • 服务热线:400-826-0101 (9:00-18:00)
  • 杭州总部:0571-88866108 (9:00-18:00)
  • 服务邮箱:service@veryeast.com
  • 联系我们

扫码下载最佳东方APP

扫码关注最佳东方微信号

未经veryeast.cn同意,不得转载本网站之所有招聘信息及作品 | 最佳东方版权所有©2003-
请输入下方图形验证码
请输入图形验证码
确定