• 雅高欢迎卡
• 学习发展
• 技能培训
• 职位晋升
• 带薪年假
• 五险一金
• 包吃包住
• 领导好
• 帅哥多
• 美女多

Under the general direction of the Guest Relations Manager and within the limits of established InterContinental Hotels Group and local policies and procedures, oversees and directs all aspects of the guest relations function to achieve the highest possible guest satisfaction to current and future VIPs.  Promotes the desired work culture around the five core values of Trust, Integrity, Respect, One Team and Service of the InterContinental Hotels Group and the brand ethos.   
服从宾客关系经理的全面指示，执行和履行洲际酒店的一些本地相关政策和程序，有计划的协助前台，总机，商务中心和礼宾各个部门的正常运作。发扬企业工作文化的5个重要价值，信任，诚信，尊重，一个团队与服务洲际酒店集团的品牌品质。

· Monitor guest relations’ personnel to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure在入住期间，监察和督促客户关系，个人化的重视和提供温馨的服务最大化的满足客人
· Ensure Priority Club members consistently receive all benefits, repeat guests and other VIP’s receive special recognition and service督促和保证所有会员能够享受所有的福利，回头客人和贵宾能够享受特别的待遇和服务。
· Prepare monthly report on Priority Club Rewards members.准备会员的月度报表
· Inspects all VIP rooms prior to arrival检查贵宾的房间
· Liaise with other departments and necessary outside contracts to ensure excellent service delivery和其它部门紧密配合提供优质服务
· Input guest data into Opera history system录入客人数据到相关系统
· Assist to promote Inter-Hotel sales and in-house facilities协助推广酒店销售和设施.
·  Perform such functions as to include but not be limited to:完成以下工作：
o    Priority Club and regular guest welcome letters
      会员和普通客人的欢迎信
o    Solicitation of Priority Club applications
      邀请新会员的加入
o    Attending to special requests by guests
      关注客人的特别需要
· Handle guest complaints and refer them as necessary, follows up on corrective action处理客人的投诉，做出相应的行动。
·  Assist in review arrival lists for all arrivals and VIPs to check room allocations, amenities, and special requests根据当日预定报表提前检查贵宾的房间分配，欢迎物品和满足特别的要求。
· Services offered for the Club room and Club Lounge with the aim to maximum guest satisfaction提供行政房客人的优质服务以提高满意度。
· Ensure the personnel maintain the  appearance, discipline and efficiency of all staff under direct supervision and initiate immediate remedial action if necessary确保管理员工的行为表现和有效工作,如有必要主动作出相应的行动计划.
· Compliance to the IHG standards and policies.确保宾客服务遵从酒店的标准和政策
· Performs other tasks assigned by the manager完成其他分配的工作
· Maintain and execute Finance standards and procedures.遵照所有财务标准工作程序。

昆明索菲特大酒店位于中国云南省省会城市昆明，四季如春的气候及淳朴的自然人文环境让这座城市历来享有“春城”美誉。Sofitel Kunming is located in Kunming, capital city of Yunnan Province, P. R. China and known as the 'Spring City' with a pristine enviroment and pleasant, mild weather throughout the year.位于昆钢大厦（多功能物业建筑，包括写字楼、酒店及零售商店）的昆明索菲特大酒店共50层，拥有397间客房及套房、行政楼层、3个餐厅（Kwee Zeen国际餐厅、云轩中餐厅及澜餐厅）、2个酒吧（大堂吧及悦吧）、灵感会议（780平方米大宴会厅、380平米多功能厅及8个会议室）、So Spa水疗中心、So Fit健身中心及室内泳池。The hotel, housed in the 50 Floor KISC Edifice multiuse high-rise tower (Offices, Hotel and Retail) includes; 397 guest rooms and suites, Club Millesime, 3 restaurants (Kwee Zeen International Restaurant, Le Chinois Chinese Restaurant and LAN Restaurant), 2 bars (Lobby Bar and Voyage), Inspired Meeting™ (780m2 Ballroom, 380m2 Multi-function room, 8 meeting rooms), So Spa, So Fit and Indoor Swimming Pool.昆明索菲特大酒店公开招聘时，从未授权任何中介机构进行代招，所有职位均是酒店直接招聘，并且均是按照国家相关法律法规，并通过正规渠道进行招聘，不以任何形式向应聘者收取押金、体检费、证件等，请大家提高警惕。酒店指定招聘电话号码：0871-6863 8108（直线）/0871-6863 9888-7117，招聘邮箱：Demi.LV@sofitel.com，招聘地址：云南省昆明市环城南路777号昆明索菲特大酒店-1层，欢迎广大应聘者来电或发邮件咨询，谢谢！