• 雅高欢迎卡
• 学习发展
• 技能培训
• 职位晋升
• 带薪年假
• 五险一金
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• 帅哥多
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1.Service Center Manager is responsible and accountable for achieving and maintaining the highest standards of guest service and satisfaction. Responsible for daily operations of the Service Center.
2.Ensure that ‘shift check list’ issues are followed up accordingly.
3. Maintain update information and product knowledge.
4.Be aware of hotel’s services/facilities , places of interest and local restaurants, etc
5. Hotel knowledge and facility training for all FO new joined staff.
6. Anticipates the needs of the guests and meets their needs as much as possible.
7. Be Consistent in delivery of service. Always meet and exceed customer expectations.
8. Utilize all communication tools available to disseminate information in a timely manner.
9. Develop strong communication channels among team members.
10. Ensures integrity and confidentiality of information at all times.
11. Takes action to eliminate potential problems and unhealthy practices.
12. Ensure team members are aware and follow all environmental program initiatives.
13. Involve team in decision-making processes.
14. Support and encourage empowerment.
15. Provide directions that are aligned with departmental and hotel objectives.
16. Ensure each innovation provides “value” to customers, hotel, and owners.
17. Support and follow through with implementation of new ideas.
18. Thoroughly familiar with all emergency Procedures as specified by Sofitel Kunming.
19. Communicate values to team regularly
20. Utilize every interaction with team as an opportunity to coach and improve performance.
21. Familiar with hotel information & product knowledge and conduct training for new staffs.
1.负责保持高标准的对客服务，从而赢得客人最大的满意，同时通过有效的日常管理，确保服务中心在预算的范围内得以高效运作。
2.确保班次检查表上的未完成工作能够得到很好的跟进。
3.维护信息和产品知识的日常更新。
4.了解酒店的服务和产品，名胜古迹，当地餐馆等。
5.负责部门新员工的入职后应知应会的培训。
6.预先判断出客人的需要并尽可能更好的满足客人的需要。
7.坚持为客人提供服务。始终达到并超出客人的期望。
8.用适时的方式运用所有可用的沟通工具来传达信息。
9.在团队成员之中发展一个强大的沟通渠道。
10.每时每刻确保信息的完整性和保密性。
11.采取行动以排除潜在的问题和不适当的操作 。
12.确保团队成员重视和遵守所有的环保条例。
13.参与团队的决策过程。
14.对员工应该进行支持和鼓励、授权。
15.提供与部门和酒店目标相协调的指导方向。
16. 确保每个创新都能为顾客、酒店和业主提供有利的价值。
17.支持并执行新的意见。
18.非常熟悉昆明索菲特大酒店所有应急事件的处理程序。
19. 经常与团队进行酒店价值观沟通。
20.利用与团队每次交流的机会来改善和提高工作状况。
21.熟悉酒店信息和产品知识并负责为新员工培训。
 

昆明索菲特大酒店位于中国云南省省会城市昆明，四季如春的气候及淳朴的自然人文环境让这座城市历来享有“春城”美誉。Sofitel Kunming is located in Kunming, capital city of Yunnan Province, P. R. China and known as the 'Spring City' with a pristine enviroment and pleasant, mild weather throughout the year.位于昆钢大厦（多功能物业建筑，包括写字楼、酒店及零售商店）的昆明索菲特大酒店共50层，拥有397间客房及套房、行政楼层、3个餐厅（Kwee Zeen国际餐厅、云轩中餐厅及澜餐厅）、2个酒吧（大堂吧及悦吧）、灵感会议（780平方米大宴会厅、380平米多功能厅及8个会议室）、So Spa水疗中心、So Fit健身中心及室内泳池。The hotel, housed in the 50 Floor KISC Edifice multiuse high-rise tower (Offices, Hotel and Retail) includes; 397 guest rooms and suites, Club Millesime, 3 restaurants (Kwee Zeen International Restaurant, Le Chinois Chinese Restaurant and LAN Restaurant), 2 bars (Lobby Bar and Voyage), Inspired Meeting™ (780m2 Ballroom, 380m2 Multi-function room, 8 meeting rooms), So Spa, So Fit and Indoor Swimming Pool.昆明索菲特大酒店公开招聘时，从未授权任何中介机构进行代招，所有职位均是酒店直接招聘，并且均是按照国家相关法律法规，并通过正规渠道进行招聘，不以任何形式向应聘者收取押金、体检费、证件等，请大家提高警惕。酒店指定招聘电话号码：0871-6863 8108（直线）/0871-6863 9888-7117，招聘邮箱：Demi.LV@sofitel.com，招聘地址：云南省昆明市环城南路777号昆明索菲特大酒店-1层，欢迎广大应聘者来电或发邮件咨询，谢谢！