招聘夜班经理 Night Manager_昆明索菲特大酒店招聘信息-最佳东方

1、作为酒店高级管理层的代表，夜班经理要负责处理客人的问题和投诉。在处理这些情况的时候，夜班经理要运用自己的聪明才智和外交手腕在酒店组织政策许可的范围内处理好这些问题。

As a representative of Senior Management, Guest Relationship Managers (hereinafter referred to as GRMs) will be called upon to deal with guest problems and/or complaints. In dealing with these situations, the GRMs must ensure that they use tact and diplomacy and remain within the organizational policy in rectifying these situations.

2、夜班经理要负责贵宾的迎领工作。要确保贵宾抵达酒店时感觉舒适并受到了热情的欢迎。

GRMsare responsible for receiving and escorting all VIP’s and ensuring that they feel comfortable and welcome on arrival to hotel.

3、每日核查贵宾抵店清单、在住清单及离店清单，在入住前为贵宾准备好欢迎信和入住礼物，问候在住的贵宾以及向即将离店的贵宾道别。

Checks daily Arrival List, In House List and Departure Listof VIPs, prepare welcome letter and VIP amenities before check-in, greets in house VIPs and bid farewell to the departure VIPs.

4、负责在抵达之前发掘贵宾的详细信息、偏好以及习惯，并且与相关接待大使分享信息以创造定制化服务的体验和个性化的欢迎。Responsible for excavating VIPs’ detailed information, preferences and habits before arrival, and share this information with relevant Ambassadors to create Cousu Main experience and personalized welcome.

5、夜班经理要对酒店的服务标准、设施设备、餐厅的营业时间及服务范围了如指掌。

completely aware of all hotel services standards, facilities, outlet operating hours and scope of service.

6、快速响应客人的询问以及需求并且迅速进行处理。

Quick response of guest’s inquiries and requests and take action accordingly

7、灵活运用索菲特问题解决技巧和大使授权，为客人带来“精彩绝伦”的入住体验。

Bring in “Be Magnifique” experience to the guest through flexible apply of Sofitel Problem Solution skills and Ambassador Empowerment.

8、负责给客人拨打关怀电话收集客人的偏好和有效建议以创造定制化服务的契机，进一步发展酒店的服务水平提升宾客体验。

Responsible for making courtesy calls to the guest and collecting guest preference and useful comments to create opportunities of Cousu Main, further to develop hotel service level and enhance guest experience.

9、观察客人的日常行为和活动习惯，消除客人的不满并且同客人建立起友好的关系。

Oversees the habits of guests and VIPs, capable of resolving any guest complaints and to establish an amicable relationship with guests of the hotel.

10、与每一位社会团体客人和贵宾在离店时道别。

Bid farewell to every corporate guest and all VIPs upon their departures.

昆明索菲特大酒店位于中国云南省省会城市昆明，四季如春的气候及淳朴的自然人文环境让这座城市历来享有“春城”美誉。Sofitel Kunming is located in Kunming, capital city of Yunnan Province, P. R. China and known as the 'Spring City' with a pristine enviroment and pleasant, mild weather throughout the year.位于昆钢大厦（多功能物业建筑，包括写字楼、酒店及零售商店）的昆明索菲特大酒店共50层，拥有397间客房及套房、行政楼层、3个餐厅（Kwee Zeen国际餐厅、云轩中餐厅及澜餐厅）、2个酒吧（大堂吧及悦吧）、灵感会议（780平方米大宴会厅、380平米多功能厅及8个会议室）、So Spa水疗中心、So Fit健身中心及室内泳池。The hotel, housed in the 50 Floor KISC Edifice multiuse high-rise tower (Offices, Hotel and Retail) includes; 397 guest rooms and suites, Club Millesime, 3 restaurants (Kwee Zeen International Restaurant, Le Chinois Chinese Restaurant and LAN Restaurant), 2 bars (Lobby Bar and Voyage), Inspired Meeting™ (780m2 Ballroom, 380m2 Multi-function room, 8 meeting rooms), So Spa, So Fit and Indoor Swimming Pool.昆明索菲特大酒店公开招聘时，从未授权任何中介机构进行代招，所有职位均是酒店直接招聘，并且均是按照国家相关法律法规，并通过正规渠道进行招聘，不以任何形式向应聘者收取押金、体检费、证件等，请大家提高警惕。酒店指定招聘电话号码：0871-6863 8108（直线）/0871-6863 9888-7117，招聘邮箱：H8529-HR8@sofitel.com，招聘地址：云南省昆明市环城南路777号昆明索菲特大酒店-1层，欢迎广大应聘者来电或发邮件咨询，谢谢！职位申请者敬请携带一张一寸彩色证件照、身份证及相关资质证书进行面试。