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1.负责酒店前台的接待和管理工作,熟知前厅服务设施的功能,处于完好状态。
Responsible for the reception and management of the hotel front desk, familiar with the functions of the front office service facilities, in good condition.
2.督导下属,委派工作任务,明确岗位责任,随时调整工作部署。
Supervise subordinates, assign work tasks, clarify job responsibilities, and adjust work deployment at any time.
3.保持良好的客际关系,能独立有效地处理宾客投诉。
Maintain good interpersonal relationships and be able to handle guest complaints independently and effectively.
4.按照SOP培训员工,培养员工对客积极的服务意识。
Train employees according to SOP to cultivate employees' active service awareness.
5.随时做好迎接和处理(对内和对外)的宾客事宜。
Always be greeted and handled (internal and external) guests.
6.协助酒店与更高一级领导处理突发事件。
Assist the hotel with a higher level of leadership to deal with emergencies.
昆明索菲特大酒店位于中国云南省省会城市昆明,四季如春的气候及淳朴的自然人文环境让这座城市历来享有“春城”美誉。Sofitel Kunming is located in Kunming, capital city of Yunnan Province, P. R. China and known as the 'Spring City' with a pristine enviroment and pleasant, mild weather throughout the year.位于昆钢大厦(多功能物业建筑,包括写字楼、酒店及零售商店)的昆明索菲特大酒店共50层,拥有397间客房及套房、行政楼层、3个餐厅(Kwee Zeen国际餐厅、云轩中餐厅及澜餐厅)、2个酒吧(大堂吧及悦吧)、灵感会议(780平方米大宴会厅、380平米多功能厅及8个会议室)、So Spa水疗中心、So Fit健身中心及室内泳池。The hotel, housed in the 50 Floor KISC Edifice multiuse high-rise tower (Offices, Hotel and Retail) includes; 397 guest rooms and suites, Club Millesime, 3 restaurants (Kwee Zeen International Restaurant, Le Chinois Chinese Restaurant and LAN Restaurant), 2 bars (Lobby Bar and Voyage), Inspired Meeting™ (780m2 Ballroom, 380m2 Multi-function room, 8 meeting rooms), So Spa, So Fit and Indoor Swimming Pool.昆明索菲特大酒店公开招聘时,从未授权任何中介机构进行代招,所有职位均是酒店直接招聘,并且均是按照国家相关法律法规,并通过正规渠道进行招聘,不以任何形式向应聘者收取押金、体检费、证件等,请大家提高警惕。酒店指定招聘电话号码:0871-6863 8108(直线)/0871-6863 9888-7117,招聘邮箱:H8529-HR8@sofitel.com,招聘地址:云南省昆明市环城南路777号昆明索菲特大酒店-1层,欢迎广大应聘者来电或发邮件咨询,谢谢!职位申请者敬请携带一张一寸彩色证件照、身份证及相关资质证书进行面试。