Feel Welcome Feel Valued
Contribute to overall operational efficiency by performing relevant duties as assigned.
Monitor guest service constantly, ensuring that at all times maximum guests satisfaction is being achieved through guests’ recognition and prompt cordial attention.
Establish good public relationships with all guests.
Read and sign the logbook and notice board for the latest news and follow-ups.
Maintain focused on the guests’ needs, individualize and personalize service where is possible; address all the guests by initiative.
Work closely with the front desk ambassadors to ensure a smooth check in.
Escort guests to their rooms and explain the facilities the hotel provides.
Meet and escort arriving VIPs(VIP1 - VIP2) and bid farewell upon their departure.
At all times ensure maximum guest satisfaction through personal recognition, and prompt cordial attention from arrival through departure. Be representative of the qualities of someone delivering luxury service standards.
Ensure all amenities and requests have been ordered and placed in the room. Liaises with
In-Room Dining as required.
Assist when necessary with inspections of VIP (VIP1 - VIP2) rooms to ensure consistent high standard of presentation. Liaises with the Executive Housekeeper as required.
协助完成酒店VIP (VIP1 - VIP2)房间查房工作，保证房间清洁符合酒店一贯标准。与行政管家协商完成。
Interact and engage dialogue with all hotel guests when necessary.
Assist in gathering guest preference information, feedback and updating guest profile of preferences.
Must be able to provide guests with any information pertaining to functions, tours, ticketing arrangements, general information on flights, bus, ferry and train schedules, special happenings in town and activities of the hotel in particular. Full attention must be given at all times.
Take every opportunity to be a “salesperson” by active selling of special promotions and facilities available within the Hotel.
Maintain a very good reputation for the Hotel and assists to increase the overall profitability of the Hotel.
Ensure that the lobby and work place is clean at all times.
Assist when necessary on follow up on concerns arising from guest feedback / ambassador reports, seeking resolutions to incidents / complaints.
Is conversant with all Accor Loyalty Program, Frequent Flyer programs and benefits.
Maintain a record of guest questionnaire responses and presents to FOM.
Build and maintain a positive working relationship with guests, ambassadors and the general public.
Follow policies and procedures outlined in the Accor Brand Standards Manual, Departmental Service Standards / Procedures Manual and Accor Policy Manuals.
Quality: Ensure complete guest satisfaction as top priority at all times. Be responsible for the preparation of outlet. Ascertain guest satisfaction by approaching and inquiring with them during the operation. Enforce grooming policy to ensure that ambassadors report to work punctually in accordance with the roster.
质量: 保证让客人满意, 负责餐厅营业前的准备工作, 接触客人询问客人的满意度, 坚持着装制度保证员工的勤务按时报告。
Communication, Training and Development: Assist the Outlet manager with induction, training, coaching, counseling and development of associates. Be familiar with all current menus and beverage lists. Also to conduct daily training topic. Be completely conversant with all items and services available within the entire Hotel.
交谈，训练和发展: 提醒经理合作的归纳，训练，劝导和发展. 进行高档位推销. 处理每天的训练.精通物品和服务能力在餐饮部。
Completes weekly restaurant inspection; checks overall restaurant appearance, the repair of its fixtures, fittings and operating equipment, initiates maintenance request as necessary.
Financial: Maintain a cost conscious attitude. Monitor changes to the volume of business and react accordingly. Monitor restaurant reservations and booking ensuring they are recorded and processed according to established outlet procedures.
财务: 保持价钱意识的态度, 控制生意的影响和起伏,控制餐厅的预约确保是按适当的步骤进。