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昆明索菲特大酒店| 招聘职位

    职位:大堂大使 Lobby Ambassador

  • 职位性质:全职
  • 工作地区:云南省昆明市
  • 招聘人数:3人
  • 学  历:不限
  • 工作经验:不限
  • 所 在 地:不限
  • 户 籍 地:不限
  • 提供食宿:提供食宿
  • 年龄要求:不限
  • 计算机能力:不限
  • 语言要求:不限
  • 国际联号工作经历:不限
  • 薪资待遇:2千-3千
  • 职位有效期:2020-04-06至2020-07-05

岗位职责/职位描述

Contribute to overall operational efficiency by performing relevant duties as assigned.

履行被分配的职责,尽自己所能提高工作效率。

 

Monitor guest service constantly, ensuring that at all times maximum guests satisfaction is being achieved through guests’ recognition and prompt cordial attention.

不断监控对客服务水平,通过客人的认可及热情,确保任何时间都能最大限度地令客人满意。

 

Establish good public relationships with all guests.

同所有客人建立良好的公共关系。

 

Read and sign the logbook and notice board for the latest news and follow-ups.

阅读工作日志并签字,注意板面上的最新信息并尽快解决落实。

 

Maintain focused on the guests’ needs, individualize and personalize service where is possible; address all the guests by initiative.

随时关注客人的需要,为客人定制化服务,尽量称呼客人的姓名。

 

 

Work closely with the front desk ambassadors to ensure a smooth check in.

 同前台大使密切合作以确保客人入住登记办理顺畅。

 

Escort guests to their rooms and explain the facilities the hotel provides.

引领客人到房间并向客人介绍酒店的设施。

 

Meet and escort arriving VIPs(VIP1 - VIP2) and bid farewell upon their departure.

迎接并陪同抵达的贵宾,在客人离店时应向客人道别。

 

At all times ensure maximum guest satisfaction through personal recognition, and prompt cordial attention from arrival through departure. Be representative of the qualities of someone delivering luxury service standards.

确保最大限度上满足客人的需求。客人到达至离店期间,为其提供个性化,及时热诚的服务,为客人提供个性化服务,成为能够传递高品质奢华服务的代表。

 

Ensure all amenities and requests have been ordered and placed in the room.  Liaises with

In-Room Dining as required.

确保客人所享受的礼遇按标准放置于房间。与送餐部沟通保证工作顺利完成。

 

Assist when necessary with inspections of VIP (VIP1 - VIP2) rooms to ensure consistent high standard of presentation. Liaises with the Executive Housekeeper as required.

协助完成酒店VIP (VIP1 - VIP2)房间查房工作,保证房间清洁符合酒店一贯标准。与行政管家协商完成。

 

Interact and engage dialogue with all hotel guests when necessary.

与酒店所有客人保持积极沟通与对话

 

Assist in gathering guest preference information, feedback and updating guest profile of preferences.

协助完成收集客人反馈信息,更新客史。

 

Must be able to provide guests with any information pertaining to functions, tours, ticketing arrangements, general information on flights, bus, ferry and train schedules, special happenings in town and activities of the hotel in particular. Full attention must be given at all times.

必须能够向客人提供酒店各种附属功能,旅游、票务,航班、公交、客船、火车时刻表及概述,所在城市特别事件及酒店组织的特殊活动。必须随时给予客人足够重视。

 

Take every opportunity to be a “salesperson” by active selling of special promotions and facilities available within the Hotel.

主动推销酒店所提供的服务设施及特别优惠项目。

 

Maintain a very good reputation for the Hotel and assists to increase the overall profitability of the Hotel.

为酒店保持良好的声望并帮助酒店增加收入。

 

Ensure that the lobby and work place is clean at all times.

确保大堂和工作区域始终保持整洁。

 

Assist when necessary on follow up on concerns arising from guest feedback / ambassador reports, seeking resolutions to incidents / complaints.

协助跟踪解决客人遇到的问题,并及时跟进解决。

 

Is conversant with all Accor Loyalty Program, Frequent Flyer programs and benefits.

熟悉雅高忠诚计划,和常飞卡计划以及其优惠政策。

 

Maintain a record of guest questionnaire responses and presents to FOM.

记录客人对酒店的反馈并定时向上级汇报.

 

Build and maintain a positive working relationship with guests, ambassadors and the general public.

建立并保持积极的工作环境。

             

Follow policies and procedures outlined in the Accor Brand Standards Manual, Departmental Service Standards / Procedures Manual and Accor Policy Manuals.

遵从雅高集团标准及部门政策,按照标准履行职责。

 

Quality: Ensure complete guest satisfaction as top priority at all times. Be responsible for the preparation of outlet. Ascertain guest satisfaction by approaching and inquiring with them during the operation. Enforce grooming policy to ensure that ambassadors report to work punctually in accordance with the roster.

质量: 保证让客人满意, 负责餐厅营业前的准备工作, 接触客人询问客人的满意度, 坚持着装制度保证员工的勤务按时报告。

 

Communication, Training and Development: Assist the Outlet manager with induction, training, coaching, counseling and development of associates. Be familiar with all current menus and beverage lists. Also to conduct daily training topic. Be completely conversant with all items and services available within the entire Hotel.

交谈,训练和发展: 提醒经理合作的归纳,训练,劝导和发展. 进行高档位推销. 处理每天的训练.精通物品和服务能力在餐饮部。

 

Completes weekly restaurant inspection; checks overall restaurant appearance, the repair of its fixtures, fittings and operating equipment, initiates maintenance request as necessary.

完成周期餐厅内视察,检查餐厅的整体情况,固定设备的修理,试用及操作设备,有必要的情况下申请设备维护。

 

Financial: Maintain a cost conscious attitude. Monitor changes to the volume of business and react accordingly. Monitor restaurant reservations and booking ensuring they are recorded and processed according to established outlet procedures.

财务: 保持价钱意识的态度, 控制生意的影响和起伏,控制餐厅的预约确保是按适当的步骤进。