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Position Overview: 
The Front Office Manager is responsible for giving direction to theentire Front Office, Bell Services, Concierge, and Guest Services departments.The Front Office Manager is responsible for continually focusing on quality andcontributing to hotel profitability through effective cost controls. They mustachieve guest satisfaction targets and team member satisfaction goals. Inaddition, they are responsible for developing and training team members.
 
Key Responsibilities:
Oversees the operational activities of the front office departments;
Manages budgets according to occupancy and forecasting, schedules staffaccordingly;
Implements guidelines, policies, and procedures for their operatingdepartments;
Guides operations and establish a work environment to achieve goals andobjectives;
Manages performance issues that arise within the respective operatingdepartments;
Is an integral part of the business team, attends all scheduledmeetings and contributes actively with proper preparation;
Interviews, selects, trains, appraises, coaches, counsels anddisciplines departmental employees/managers according to company standards;
Ensures optimal compliance with corporate focus audit;
Effectively communicates with team members;
Conducts a daily briefing with team members on current key activities;
Serves as the gatekeeper of all guest data (e.g. Medallia, CRM, MKG)and makes recommendations based on this information
Ensures compliance with local health and safety regulations;
Anticipate and address guest issues and establish proactive processesto promote guest satisfaction;
Be an inspiration to all hotel staff to achieve luxury levels ofperformance;
Interacts in a positive way with other departments to ensure a luxuryguest experience;
Must be an example of the Sofitel Values, brand standards, and achampion of grooming and appearance guidelines;
 
Qualifications:
Minimum of 3 years front office management experience, preferably inthe luxury setting;
A strong understanding of operational controls, budgeting, forecasting,and scheduling;
Strong oral and written communication skills;
Ability to train and develop team members;
Ability to work effectively in a team environment and take initiative;
Excellent organizational skills;
Computer skills (word processing and spreadsheet);
Language skills according to hotel needs;

昆明索菲特大酒店位于中国云南省省会城市昆明，四季如春的气候及淳朴的自然人文环境让这座城市历来享有“春城”美誉。Sofitel Kunming is located in Kunming, capital city of Yunnan Province, P. R. China and known as the 'Spring City' with a pristine enviroment and pleasant, mild weather throughout the year.位于昆钢大厦（多功能物业建筑，包括写字楼、酒店及零售商店）的昆明索菲特大酒店共50层，拥有397间客房及套房、行政楼层、3个餐厅（Kwee Zeen国际餐厅、云轩中餐厅及澜餐厅）、2个酒吧（大堂吧及悦吧）、灵感会议（780平方米大宴会厅、380平米多功能厅及8个会议室）、So Spa水疗中心、So Fit健身中心及室内泳池。The hotel, housed in the 50 Floor KISC Edifice multiuse high-rise tower (Offices, Hotel and Retail) includes; 397 guest rooms and suites, Club Millesime, 3 restaurants (Kwee Zeen International Restaurant, Le Chinois Chinese Restaurant and LAN Restaurant), 2 bars (Lobby Bar and Voyage), Inspired Meeting™ (780m2 Ballroom, 380m2 Multi-function room, 8 meeting rooms), So Spa, So Fit and Indoor Swimming Pool.昆明索菲特大酒店公开招聘时，从未授权任何中介机构进行代招，所有职位均是酒店直接招聘，并且均是按照国家相关法律法规，并通过正规渠道进行招聘，不以任何形式向应聘者收取押金、体检费、证件等，请大家提高警惕。酒店指定招聘电话号码：0871-6863 8108（直线）/0871-6863 9888-7117，招聘邮箱：Demi.LV@sofitel.com，招聘地址：云南省昆明市环城南路777号昆明索菲特大酒店-1层，欢迎广大应聘者来电或发邮件咨询，谢谢！