Position Summary职位概述:
Assist the Manager in administration and management all Front Office operation to ensure profitability , control cost and quality standards to insure total guest satisfaction . To efficiently coordinate the day to day operation of the Welcome Desk and Guest Relations division and provide leadership at the frontline level.
协助前厅经理管理前厅部运作,包括利润最大化,控制成本和服务质量, 确保顾客满意度,同时有效的协调及领导前台和宾客关系部每日的任务分配和运作。
Specific Job Knowledge, Skill and Ability工作技能技巧要求:
1. Ability to read, write, speak and understand the English language to communicate effectively with guests and employees.
能有效的用英语沟通交流。
2. Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect and analyze accurate information and resolve conflicts.
擅长于处理宾客关系,能快速有效的应对各种问题。
3. Interpersonal skills to provide overall guest satisfaction.
以较强的人际交往能力提高客人满意度。
Required Qualifications必要的资历要求:
1. Excellent mathematical comprehension to understand and interpret numbers as they apply to operations in hotels.
优越的数据理解性,能对日常营运的数据给予合理恰当的解释。
2. Thorough organization and supervisory skills proficient in accomplishing the task.
组织管理与督导技能。
3. Ability to work under pressure and deal with stressful situations during busy periods.
能在强压下胜任工作。
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扬州绿地铂骊酒店由中国综合性地产领军企业绿地集团投资。酒店位于扬州市邗江区,豪华舒适的客房、国际标准化的管理、功能完善的会议设施、环球特色的各式美食,定会为商务客人带来耳目一新的商旅体验。我们拥有各类精致时尚客房、套房及豪华总统套房共248间,同时每间客房均配备超大液晶电视、高速无线上网、iPod环绕立体声基座音箱及高品质的卫浴设施等,可尽享舒适体验。我们拥有能容纳670人的宴会厅及6间设备一流的会议室,是承接各类宴请、会议及商务活动的上等之选。我们的活动策划与餐饮工作人员将提供友好而高效的服务,令您的活动顺利进行,从而留给您更多的时间来享受娱乐。 休闲之余,您可在波光粼粼的室内恒温泳池中尽情畅游,在健身中心强身健体,或在水疗中心彻底放松。 还可来到我们的铂雅全日餐厅和品珍轩中餐厅品尝丰盛美食,或在大堂吧畅饮冰啤、恣意放松。 在这里,您的一切需求将会得到全面满足。