岗位职责
1,开展宾客服务中心和预订工作
2,深入了解万豪酒店的电话系统和相关功能,例如:语音信箱, 传呼系统,
3,确保员工工作时执行万豪酒店的政策和程序
4,识别VIP贵宾,万豪旅享家顾客,常住客人和长住客人并且建立和谐的关系以提供个性化的服务和帮助,
5, 负责部门的培训计划制定及培训的实施
6,熟悉酒店产品与服务知识以便于向客人介绍和销售服务与设施
技能要求
1,良好的英语表达能力
2,熟悉Opera系统操作
3,良好的沟通及问题解决能力
The World's Gathering Place! 世界会聚之所! Marriott Internal is the world's biggesthotel management company.with approximately 7000 properties in more than130countries. Marriott International is a fully integrated owner, operator andfranchisor of hotels and resorts withthe following internationally renownedbrands: St. Regis, The Ritz Carlton, The LuxuryCollection,Westin,Sheraton,Marriott, etc.万豪国际集团是全球最大的酒店管理公司,在超过130个国家和地区拥有近7000多家酒店。旗下品牌包括瑞吉(St.Regis)、The Ritz Carlton(丽思卡尔顿)、豪华精选(The Luxury Collection)、威斯汀(Westin)、喜来登(Sheraton)、万豪(Marriott)等。Sheraton Changzhou Wujin hotel grandopenedon November 2011. Conveniently located in the Wujin District, ourlocalneighborhood has it all, with easy access to shopping and business areas.We’re16 kilometers from Changzhou railway station, 30 kilometers fromChangzhouAirport and just 500 meters from the popular China Spring & AutumnYanchengTourist Area. heraton Changzhou Wujin Hotel, where the guests can enjoya fullrange of amenities, including international dining options andfirst-ratemeeting facilities, all in the heart of Wujin District. 2011年11月18日盛大开业的常州武进九洲喜来登酒店位于常州武进区中心,地理位置极其优越,周边环境清爽宜人,可轻松前往当地的购物区和商务区,距离常州火车站16公里,距常州机场仅30分钟车程,离备受欢迎的中国春秋淹城旅游区仅咫尺之遥,是商务和休闲客人愉悦新旅程的首选。我们为顾客提供一切所需,从国际美食到一流的会议设施,皆尽善尽美,让顾客享受轻松愉悦的体验。 We sincerely invite anyone who isinterested in developing his/her career within Marriott Internal Inc. andSheraton Changzhou WujinHotel, joining our team and growing up with us!我们诚邀有志在万豪国际集团和常州武进九洲喜来登酒店寻求职业发展的人才加入我们的团队,与我们同成长!