Delivers and picks up guest baggage as assigned by Team Leader.
Stores luggage according to standards.
Directs incoming guests to the check in area whilst offering to handle any luggage the guest happens to be carrying.
Directs guests and visitors to any of the Hotel’s facilities.
Transports guest’s luggage to their room in an efficient manner.
Maintains and cleans all trolley and equipment at Bell Service to maintain a professional image.
Escorts guests to their rooms, explaining all in-house and room facilities.
Opens and closes car doors for guests whenever the opportunity arises.
Loads and unloads guest’s luggage for arriving and departing guests.
Assists all guests with luggage storage, ensuring the proper handling, storage, security and procedures are followed.
Hails taxi/ cabs and answers inquiries.
Prevents unauthorised parking in driveway.
Prevents entrance of unauthorised or undesirable persons.
Opens doors, welcomes and greets guests and visitors
Maintains a tidy Lobby by checking the general cleanliness and tidiness of the sitting area and entrance.
Directs traffic in the Hotel’s driveway.
Assists other departments as requested.
Reports complaints or problems to Team Leader/ Assistant Manager – Bell Service if no immediate solution can be found.
Ensures a sales attitude is adopted at all times and maintains an awareness of all sales opportunities within the Hotel.
Ensures a high level of product knowledge of hotel and local area.
Ensures a high level of customer service is consistently maintained.
Ensures the Team Leader/ Assistant Manager – Bell Service is kept fully aware of any relevant feedback from either customers or other departments.
Be knowledgeable and promotes/ upsells Rooms, Outlets, transportation and other facilities/ programmes whenever opportunities arises.
Promotes Hyatt Gold Passport programme to potential guests whenever possible.
Complies with all systems and procedures as laid down by the Rooms Division.
Handles guest incoming and outgoing mail, faxes and parcel in a timely manner.
Has a thorough understanding of all the services offered by the Hotel.
Reads all memos concerning Bell Service.
Attends and contributes to all Meetings as required.
Provides courteous and professional service at all times.
Attends hotel and departmental training sessions as scheduled to improve skills and knowledge.
Handles guest and employee enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found, whilst providing feedback for a prompt follow up.
Is knowledgeable in statutory legislation in employee and industrial relations, understanding and strictly adhering to Rules & Regulations established in the Employee Handbook and the Hotel’s policies concerning fire, hygiene and health & safety.
Ensures high standards of personal presentation & grooming.
Maintains positive guest and colleague interactions with good working relationships.
Exercises responsible management and behaviour at all times and positively representing the Hotel and Hyatt International.
Responds to requests to undertake any reasonable tasks and secondary duties and to changes as dictated by the Hotel, industry and company.