§ Ensures services provided by Engineering are always available and are always carried out to defined standards with the utmost efficiency, consistency and courtesy as detailed in the Department Operations Manual.
§ Attends and contributes to all Meetings as required.
§ Provides courteous and professional service at all times.
§ Handles guest and employee enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found.
§ Is knowledgeable in statutory legislation in employee and industrial relations, understanding and strictly adhering to Rules & Regulations established in the Employee Handbook and the Hotel’s policies concerning fire, hygiene and health & safety.
§ Ensures high standards of personal presentation & grooming.
§ Maintains positive guest and colleague interactions with good working relationships.
§ Attends all Core training and related skills training.
§ Assists in maintaining a high level of safety and security for guests and hotel property.
§ To be fully conversant with all fire exits, emergency telephone numbers and facilities.
§ Responds to requests to undertake any reasonable tasks and secondary duties and to changes as dictated by the Hotel, industry and company.