Handles guest enquiries in a courteous and efficient manner and reports guest complaints or problems to Guest Services Manager if no immediate solution can be found.
Establishes a rapport with guests, maintaining good customer relationship.
Ensures cleanliness and maintenance of the Communication Centre, equipment and storage.
Responsible for the provision of friendly and efficient service to all callers.
Personally and frequently verifies that guests, employees and members of the public utilising the Communication Centre services are receiving service in line with Hyatt International standards.
Ensures that all guests’ messages, mail and fax are handled and distributed properly.
Exemplifies and instils upon the employees the ownership and a sales attitude to maintain awareness of all sales opportunities within the Hotel.
Ensures that the departmental functions of Room Service coordination, Restaurant reservations, Housekeeping coordination, Fitness Centre reservations, and POMEC coordination are carried out efficiently.
Ensures operating equipment is maintained in good working order and to report maintenance requirements.