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Operational
营运
Is responsible for maximisation of room sales and revenue for the Hotel and Company.
负责为酒店和公司创造最大限度的卖房收入。
Takes reservations and operates systems in accordance with minimum company standards.
按公司最小的标准做预订。
Fully conversant in the use of Spirit and Hotel’s property management system, Reserve 2.
完全熟悉使用酒店的财产管理系统。
Ensures a sales attitude is adopted at all times and maintains an awareness of sales opportunities within the Hotel and Company.
确保销售态度总是被采用且维持对酒店和公司里面的销售机会。
Knowledgeable with Hyatt hotels & resorts products in order to effectively promote them to guests.
明智有效地对客人促销Hyatt 酒店 & 渡假胜地的服务项目。
Trained in the Reservation Sales module and ensures consistent application of the methods thus achieving a high percentage of sales conversion from reservations enquiries.
培训销售方法且确保一致的申请方法如此达成来自预定询问的高百分比的销售转变。
Ensures the Assistant Manager-Reservations are kept informed of all developments within the department.
确定预定副理被告知所有在部门里面的发展。
Accepts and confirms customers’ requests for accommodation at Hyatt Hotels & Resorts, repeating all details to ensure accuracy in the data entered and providing them with a confirmation number
Hyatt
酒店和渡假胜地接受并且确认客户对住所的请求, 重复确定所有的细节且提供给他们准确性的数据。
Processes/ amends/ cancels all reservations requested by phone, mail or fax directly in Spirit system, promptly and accurately to established standards.
快速准确地建立手机、邮件或传真更更改\赔偿\取消所有预定要求的标准。
Ensures all waitlisted business is recorded appropriately.
确保所有不确定的业务被适当的记录。
Knowledgeable on all Hyatt Gold Passport and airline frequent partner programmes, assisting with enquiries at all times.
明确Hyatt金护照和经常合作伙伴的计划,总是为他们提供帮助。
Adheres to all company credit policies to ensure all revenue expected will be received.
跟进所有公司的信用卡政策,确保准确收到所有的收入。
Adheres to pre-set availability and rate controls.
注意已经预定的空房及比率控制。
Ensures all correspondences, faxes and electronic mail to be promptly replied within 24 hours.
确保所有的互通信件、传真、电子邮件在24小时内被快速地回复。
Maintains all files, records and documents in an orderly manner.
保持所有的档案、记录、文件有条理。
Co-ordinates closely with Sales personnel to enter all data for Groups/ Convention bookings.
密切配合个人销售的所有数据输到团队/会议的预定里。
Ensures all Group/ Conventions rooming list are entered promptly and accurately, releasing any unused rooms back to Hotel’s room inventory.
确保所有团队/会议排房单被快速准确地输入,避免任何不使用房间而拖欠酒店的房间收入。
Alerts Assistant Manager-Reservations on any oversell period due to heavy Group movements.
在超负荷卖房时期,提醒预订部副理大团队的变动。
Informs respective Hotels if corporate rates are not properly loaded.
如果团队比率不能被完全安排,通知酒店。
Checks daily arrivals to ensure all reservations entries are complete and accurate.
检查每日的预定,确保所有的预定被完全并准确的输入。
To familiarise the people who are the regular callers and create a good relationship with them.
使人们掌握规范的电话用语并与他们建立良好的关系。
Assists in tracking guests’ feedback from regular callers.
协助打电话者跟进客人的反馈。
To ensure proper handling of telephone inquiries and always reflects professionalism and politeness.
确保恰当的处理电话咨询,并总是表现出专业性和礼貌。
To carry out any other assignment as determined by the Assistant Manager-Reservations.
坚决的完成预订副理其他任何的安排。
General
总则
Reports for duty punctually wearing the correct uniform and name badge at all times.
每天总是纠正员工制服和名牌穿戴整齐。
Attends and contributes to all Meetings as required.
参加并提出有用议见对所有有需要的会议。
Provides courteous and professional service at all times.
任何时间都提供礼貌且专业的服务。
Willing to attend hotel training sessions as scheduled to improve skills and knowledge.
积极参加酒店安排培训活动并把重心集中在提高技能和专业知识。
Handles guest and employee enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found, whilst feeding back a prompt follow up.
以礼貌、高效的方式处理客人及员工的要求,遇到投诉或问题,如果不能马上找到解决办法,并给予迅速追踪。
Is knowledgeable in statutory legislation in employee and industrial relations, understanding and strictly adhering to Rules & Regulations established in the Employee Handbook and the Hotel’s policies concerning fire, hygiene and health & safety.
从在职员和劳资关系的法令立法中了解并严格遵守员工手册中的规章制度,及酒店关于防火、卫生、健康和安全的制度。
Ensures high standards of personal presentation & grooming.
确保高水准的个人形象和仪容仪表。
Maintains positive guest and colleague interactions with good working relationships.
与客人和同事保持基于良好工作关系的接触。
Responds to requests to undertake any reasonable tasks and secondary duties and to changes as dictated by the Hotel, industry and company.
根据酒店、行业和公司的指引,回应需求、改变,执行任何合理的任务及额外职责。
-有相关工作经验
-英语书写、阅读、口语流利
-有国际品牌五星级酒店相关工作经验者优先考虑
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