• 五险一金
• 技能培训
• 带薪年假
• 岗位晋升
• 年底双薪
• 包吃包住
• 节日礼物
• 员工生日礼物
• 人性化管理

Position Purpose
 
· The E-Communications department touches every single aspect of Starwood. This team is an early-warning system, giving Starwood daily insight on guest needs, experiences and opinions, as well as almost real-time notice of challenges and opportunities including website outages.
 
· The E-Communication (E-Comm) Departments at Starwood offer “distinctive” customer service to guests via e-mail, chat, social media and phone. We, the Starwood E-Communications Department, have the culture and the expertise to make excellence happen.
 
· As a team, we will anticipate the client’s needs to establish new standards of excellence in E-communications and customer service to create and maintain customer loyalty. We are flexible in adapting to innovative technologies and surpassing the limits of tradition to provide expert customer services for our guests and our hotels.
 
· Embracing the image of Starwood Hotels and Resorts, we work smarter every day to create and maintain connections with the global community – one guest at a time.
 
 
Responsibilities: 
 
· Process, investigate and resolve electronic communications received primarily by email, chat and phone generated by guests through their direct interaction with Starwood Hotel & Resorts.
 
· Review correspondence received to address specific issues with an applicable explanation, solution and/or compensation using a combination of systems with proper electronic communications format including proper business letter composition and excellent spelling and grammatical skills.
 
· Assist guests with the Sheraton, Westin, Luxury Collection, St. Regis, Four Points by Sheraton, W Hotels, Le Meridien, Aloft and Element websites, as well as with the Starwood Preferred Guest website by interpreting and analyzing research in order to effectively respond and resolve member concerns.
 
· Identify any underlying problems/issues and contact various sources to solve the issues (example properties and corporate services etc.).
 
· Follow up as needed on all correspondences that is outsourced or forwarded to another department to ensure the issue is addressed.
 
 
Requirements: 
 
· Bachelor degree and above, with excellent written and verbal communication skill in English, CET-6/TEM-4 is required, TEM-8 will be preferred.
 
· At least 2 years of relevant work experience in hotel, tourism, customer service, public relationship, etc.
 
· Well versed in Microsoft Word, Excel, internet and emails applications.
 
· Ability to work independently and exercise initiative.
 
· Strong aptitude for customer service and attention to details.
 
· Willing to take shift duty including weekend and public holidays.
 

 中国奥园地产集团股份有限公司20年来以创新的复合理念开发房地产项目，与体育复合、与教育复合、与养生复合、与文化复合，是中国复合地产的缔造者，中国主题地产创新理念的开拓者，中国城市运营的实践者。从1996年成功开发广州金业别墅花园至今，奥园相继成功地在广州、重庆、沈阳、江西、广西等全国大中城市开发了多个大型房地产项目，主要分布于中国珠三角、长三角、中西部核心区、北部湾、环渤海五大经济圈，并拓展至澳洲悉尼及加拿大温哥华、多伦多，为数以万计的业主创造了优越的居住条件和满意的消费体验，是中国最成功的大型综合地产项目运营企业之一，并于2007年10月在香港联合交易所有限公司（「联交所」）主板上市（股份代号：3883）。    奥园在发展道路上赢得的荣誉不胜枚举：荣登“2014中国房地产公司品牌价值TOP10”榜前三强；2015年荣获“中国房地产百强企业综合实力30强，运营效率前5名”；连续5年荣膺“中国蓝筹地产”；“连续十六年广东省守合同重信用企业”；“广东房地产最具实力10强企业”；“中国名企之最具行业品牌力企业”；“最具发展价值地产公司”；“最佳商业模式创新企业”……奥园贯彻“构筑健康生活”的品牌理念，发扬“高效、诚信、责任”的企业精神，推动复合地产升级换代，引领城市健康生活。奥园拥有品牌、机制、人才、模式和效益等核心优势，成功搭建“地产、商业地产、国际投资、奥买家、文旅”五大集团。  南沙奥园酒店是中国奥园房地产集团有限公司的全资子公司投资兴建的首个大型养生保健项目，于2011年6月正式开业。酒店位于广州市南沙区经济技术开发区南沙奥园新城内，占地面积 1000亩，总建筑面积约5万平方米，绿化面积占48.4%以上，主体建筑宏伟壮丽，是一家园林式的花园单位；酒店地理位置优越，毗邻南沙天后宫和滨海公园，风景优美，三面环山，一面望海，舒适宜人。酒店经营215间养生概念客房，装修时尚，格调雅致，配套有大堂吧、中餐厅、设施齐备的多功能会议中心、室内恒温泳池、健身房、音乐餐厅及健康管理中心等，是休闲度假、养生保健及商旅会议客人的理想居停。 南沙奥园酒店交通十分便捷：地处珠三角几何中心带，是联结珠江口岸城市群的枢纽性节点，周围60公里半径内有14个大中城市；周边1小时车程内有广州、香港、澳门、深圳、珠海等五大国际机场；京深、京珠高速公路等多条高速公路贯穿，距高速公路口仅有200米；距对外通商口岸南沙客运港5公里；距广州地铁4号线金洲站5公里，在建的广州地铁4号线南延段计划于2017年底开通，届时酒店门口150米处即是地铁口。 南沙奥园酒店诚邀社会各界精英加入奥园大家庭，与公司共同进步，持续学习和成长，创造美好未来。酒店正在招聘中的职位有厨师、销售助理、前台接待员、餐饮部服务员、餐饮部管事员等，欢迎致电咨询。员工福利介绍：1、例休：每月休息6天（八小时工作制）。2、膳食安排：免费提供四餐（早、中、晚、宵夜）。3、员工宿舍：配备空调、热水器、电视、wifi的员工宿舍。4、法定假期：员工每年可享受国家劳动法规定的带薪假期。5、带薪年假：按公司规定享受相应的带薪年假。6、社会保险：为员工购买六险一金。7、节日福利：传统节日发放过节福利。8、生日福利：员工生日发放生日礼金祝贺。 交通温馨提示：1、自驾车：南沙快速线到鱼窝头下高速，走南沙大道，在亭角上京珠高速，往深圳方向开，南沙出口出来，正对面就是南沙奥园，往环岛西路方向，十二道菜馆背对面即可见南沙奥园酒店。   2、公共交通：广州地铁4号线到南横地铁站C出口；南沙19路公交车到“奥园入口”站下车；南沙4路公交车到“南沙奥园”站下车，即可到达南沙奥园酒店（两栋金黄色欧式建筑）。