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- 服务热线:400-826-0101 (9:00-18:00)
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Answer all incoming calls, connect them to the appropriate extension in an efficient, friendly and caring manner according to the Kempinski standards.
根据凯宾斯基的标准,以高效、友好、关心的方式接听和转接电话。
Write down messages accurately for our guests and deliver messages in a timely manner.
准确地记录客人需求,并及时地传达至相关执行部门。
In case of emergency, handles all communications for the hotel whilst serving as the communication center.
遇到紧急情况,作为一个沟通枢纽能及时有效的与酒店领导层进行沟通。
Keep abreast of extention list, know staffs contact information, familiar with emergency procedures, know special promotions and general hotel product knowledge.
及时更新分机表,知道员工联系方式、熟悉紧急情况处理程序、了解酒店促销活动和酒店产品知识。