• 五险一金
• 技能培训
• 带薪年假
• 岗位晋升
• 管理规范
• 包吃包住

协助行政管家对整个含客房楼层、公共区域以及洗衣房的客房部的运营和管理。
 
在行政管家的带领下，计划、组织、指导和运作客房部。对原定的清洁标准、规章制度、行为规范、公共区域的环境等进行修改完善。
 
根据工作安排进行日常操作，在规定的时间内完成行政管家指派的工作。
 
每天检查楼层和客房，尤其是VIP房间，抽样检查空房和入住的房间，确保最高的清洁质量。
 
协助监督并管理客房部关于工作人员及客人健康和安全的规定，如失物招领、钥匙管理、安全和紧急情况以及环境保护的工作程序。
 
全面负责客房楼层该区域并且控制失物招领，确保可以按照适当的程序正确进行。
 
与部门内部以及其他部门保持舒畅的沟通。
 
掌握所有设备的操作方法，培训员工安全工作和正确的操作方式。
 
跟进仪器保修和用品库存。
 
确保所有客人喜好记录以及VIP资料都精确的更新。
 
确保所有的员工都遵守为回头客、长住客、贵宾以及有特别需求和残疾人服务的特定的程序。
 
与住店客人和外客建立成功的关系，并赢得他们的信任和尊重。
 
对客人的投诉要迅速回应并且确保彻底跟进来保证客人满意度。
 
建立有熟练完善工作技巧和有激情的大使团队。为大使提供详细，精确，及时的反馈，有效地训练大使。委派工作已建立技巧。
 
有效管理部门会议和每日培训。适当交流并完成任何需跟进的项目。
 
制定适当的培训方式来确保所有的员工都了解并且可以执行酒店服务标准。积极的寻找具有创意性的方案，来配合培训需求。
 
管理大使工作表现并辅导。对于成绩有待提高的大使要有效地处理。
 
参与年度表现评估管理，确保及时完成评论。
 
紧密的监督并有力管理费用开支；监督购买订单并检查使用量。
 
制定并维持盘点系统来准确的采购客房部的用品，确保消耗得到控制。
 
负责每月更换小酒吧里的物品，包括损坏的和快要过期的物品。对服务准备间，储藏室进行抽样检查确保没有过剩物品或者短缺物品。
 
积极参与每月财政预算案。准备年度收入预算和成本预算；为年度资金需求提供可靠的建议。
 
确保所有的月末统计表和总结报告都及时更新并上交。
 
协助准备年度预算，了解当年的实际客房成本，清洁剂、机器、制服、布草、鲜花的消耗费用。
               
面对挑战时有能力保持镇定并寻找解决办法。
 
To assist the Executive Housekeeper oversees the operation and management of entire Housekeeping department which includes Guest Floor, Public Area as well as Laundry.
 
Under the direct supervision of the Executive Housekeeper, to assists in planning organizing, directing and controlling all Housekeeping activities, maintaining the established standards of cleanliness, orderliness and attractive condition of the public areas and heart of the house areas.
 
Running Daily Operations according to assignment, complete job assigned by Executive Housekeeper on time.
 
Check guest floors daily.  Inspect VIP rooms, spot check occupied and vacant rooms, to ensure that maximum cleanliness and standards are maintained.
 
Assist in monitoring and controlling Housekeeping procedures including Lost and Found, key control, security and emergency procedures, health and safety for employees and guests.
 
Oversee the Housekeeping coordinator area and take control of the Lost and Found items ensuring items are properly handed according to procedure.
 
Keep regular smooth and effective communication within department and with other department.
 
Knows how to operate all of the equipment and train the Ambassadors in safety manner.
 
Follow up with maintenance of equipment, supplies stock inventory.
 
Ensure guest preferences, VIP file are keep up to date.
 
Ensure all the proper procedures for servicing of return, long stay, VIP, special attention and physically challenged guests are carrying out by all Ambassadors.
 
Establishes and maintains effective relationships with both internal and external customers and gains their trust and respect.
 
Promptly responds to guests complaints and ensures thorough follow up to ensure guest satisfaction.
 
Builds motivated teams with strong, complementary skills.  Provide details, specific and timely feedback to Ambassador, effectively coach’s Ambassador.  Delegates work to build skills.
 
Conduct effective department meetings & daily training.  Appropriately communication and completes any action items.
 
Implements appropriate training methods to ensure the standards are known and able to be  performed by all Ambassadors.  Proactively seeks out creative solutions to training needs.
 
Handling Ambassadors’ performance and counseling.  Deals effectively with Ambassador who is under performance.
 
Participate in conducting yearly performance evaluation ensuring reviews are completed in a timely manner.
 
Consistently monitors and effectively manages expenses; closely monitors purchase requests and checks the consumption.
 
Developing and maintaining the inventory system for the purchase of all Housekeeping supplies.  Ensure that consumptions are under control.
 
Responsible for the monthly exchange of mini bar items, both spoilage and soon to be expired items.  Spot check the service pantries, par stock to ensure that there is no overage or shortage of items
 
Actively participates in monthly forecasting of expense and revenues.  Prepares the annual budget for revenue and costs; offers sound proposals for annual capital requirements.
 
Ensure all month end statistic and summary reports are update and submit in time.
 
Assists in preparing the annual budget by keeping track of actual costs for the current and previous years of expenses for guestroom and cleaning supplies and equipment, uniforms, linen and flowers.
               
Find solutions to challenges while remaining unflappable.
 

昆明洲际酒店是由云南省康旅控股集团有限公司(HCT)投资兴建的豪华国际五星级酒店，位于美丽的高原明珠滇池之畔,遥望西山睡美人。酒店拥有536间(套)装潢精致的豪华客房，包括各种套房1600平方米的大宴会厅可容纳最多1200人的用餐或会议活动室内及室外泳池、温泉泡池和SPA为宾客提供舒适放松的休闲体验。我们酒店正在寻找自信负责、形象专业的员工加入我们的团队。作为回报，我们将为你提供具有市场竞争力的薪酬和福利，遍布全球的集团酒店的员工入住优惠，并为你提供学习新技能和拓展职业生涯的各种机会。你将加入一个杰出的团队，愉快地从事充满乐趣的工作，每天上班时你都会感到精神振奋、充满活力。最重要的是，我们会为你提供“尽炫自我的空间”。如果这一切听上去正合你意，或者你还想了解更多信息，请访问www.ihgjobs.cn和我们联系，告诉我们你将如何把个人技能和热情融入到洲际酒店集团的工作中来。加入我们的团队，做始终充满自信的自己！  招聘日期：每周一至周五（法定节假日除外）招聘时间：上午10：00 至下午 5：00 招聘地址：昆明西山区怡景路5号昆明洲际酒店人力资源部联系电话：0871-64094338/64094335