• 五险一金
• 带薪年假
• 岗位晋升
• 包吃包住
• 人性化管理
• 管理规范
• 技能培训

 
Duties and Responsibilities工作职责
·         Monitors Housekeeping personnel to ensure guests receive prompt and courteous service
监督客房部工作人员，确保客人得到及时和礼貌的服务。
·         Monitor Housekeeping personnel to ensure rooms, and particularly those of priority members, known repeat guests and other VIP’s receive special attention
监督客房部工作人员，确保客房，特别是优悦会会员、熟客和其它贵宾的客房得到特别重视。
·         Informs other operating departments of Housekeeping matters, which concern notably the Front Office, to ensure accurate room status, in addition to communicating with Engineering and the Laundry
除与工程部和洗衣房进行沟通外，还要向其它业务部门，特别是确保前厅部了解准确的客房状况。
·         Schedules routine inspections by supervisors, of all housekeeping areas including occupied and non-occupied rooms
进行具体时间安排，由主管据此对所有客房区域，包括入住和未入住的房间进行日常视察。
·         Inspects guest rooms in all Housekeeping areas on a regular basis to ensure furnishing, facilities and equipment are clean and in good repair, well maintained and replaced / refurbished as required
定期对所有客房区域进行视察，以确保家具、设施和设备按要求得到良好的清洁、修缮、保养和更换和整修。
·         Appraise appearance, discipline and efficiency of all staff under direct supervision and initiate immediate remedial action if necessary
对所有直属下级的仪容仪表、守纪情况和工作效率进行评估。如有必要，可直接采取纠正措施。
·         Follows up on progress of agenda items covered in regular meetings
对日常会议上讨论的议程事项的进展程度进行跟进。
 
·         Ensures Housekeeping personnel are familiar with in house facilities for the purpose of assisting guests
确保客房部工作人员熟悉酒店的各项内部设施，可以向客人提供各种协助。
·         Maintains a steady flow of communication to the Executive Housekeeper on all matters affecting the Housekeeping Department
坚持就影响客房部工作的各种问题向行政管家进行汇报 。
·         Supervises outside contractors to ensure contractual compliance
对外来承包商进行监督，以确保合同合规。
·         Ensures that consumption of guest supplies is under control
确保客用品的消耗得到控制。
·         Assists in monitoring and controlling Housekeeping procedures including lost and found, key control, security and emergency procedures, health and safety for employees and guests
协助监督和控制客房部的相关工作程序，包括失物招领、钥匙管理、安全和紧急情况处理工作程序以及关于工作人员及客人健康和安全的规定。
·         Works with the Executive Housekeeper on routine cleaning programs including spring cleans, etc
与行政管家一起管理例行清扫活动，包括春季大清扫等。
·         Acts on behalf of the Executive Housekeeper in his / her absence as assigned
当行政管家缺席时代理其工作。
·         Works with Superior and Human Resources on manpower planning and management needs
与上级领导和人力资源部一起进行人力规划和管理需求。
·         Works with Superior Director of Finance in the preparation and management of the Department’s budget.
与上级领导和财务总监一起编制和管理部门预算。
ACCOUNTABILITY责任范围
Number of employees supervised –
管理的员工
Direct       Housekeeping Supervisor / Floor Supervisor/ Laundry Supervisor/ Linen Room Supervisor
直接          客房部主管，楼层主管，洗衣房主管，布草房主管 
Indirect      N.A.
                  间接       无
 
Annual Operating Profit/Payroll Budget –
年度经营利润和薪金预算
·         Department Budget
        部门预算
    
Key Metrics –主要绩效指标
·         Department Budget
部门预算
·         Guest Satisfaction Survey
宾客满意度调查
·         Employee Satisfaction Survey
员工满意度调查
 
Decision Making Responsibilities (Decision Rights) –
决策职责(决策权)﹣
·         Department Budget
部门预算
·         Matters pertaining to Housekeeping operations
客房部运营相关事宜
·         Within the authority as assigned for Hotel Band 5 role
酒店职位5级所拥有职权范围
QUALIFICATIONS AND REQUIREMENTS任职要求
Required Skills –技能要求
·            Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
拥有在与他人交往时大多数时间所使用的沟通技能；完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。
          ·            Good writing skills
          具有良好写作技能
·            Proficient in the use of Microsoft Office
         熟练使用微软办公软件
·            Problem solving, reasoning, motivating, organizational and training abilities
         具有解决问题，推理，号召，组织和培训能力
·            Strong Leadership skills in managing teams
         在管理队伍中有很强的领导技能
 
Qualifications –学历
·         Diploma in Hotel Administration, Hotel Management or equivalent
具有酒店行政管理，酒店管理或相关的大专学历。
 
Experience –经验
·         3 years housekeeping experience preferably in a hotel of similar size and complexity and including supervisory experience. 
最好拥有在相似规模酒店3年客房工作经验，包括的管理经验。
·         Type and level of experience required may vary slightly based on size and complexity of operation
经验类型和程度的要求可能因运营规模和复杂性而略有不同。

苏州临湖富硒温泉酒店（Suzhou Linhu Fuxi Hot Spring Resort）是由苏州市吴中城市建设投资集团有限公司投资建造的中高端度假型酒店，集温泉别墅、养生客房、温泉中心、餐饮宴会、户外拓展、康体娱乐为一体，以弘扬温泉文化和温泉养生为主题，主打医养结合、温泉养生。酒店位于国家5A级旅游景区——“苏州市吴中太湖旅游区”内，坐落于苏州市吴中区临湖镇，面朝美丽东太湖，占地面积约6万余平米，2012年被“世界温泉及气候养生联合会”认证并颁发“世界水乡温泉”称号。酒店目前正在进行全面升级改造，预计于2025年10月对外营业。改造后，酒店综合设施将升级为：客房80间、两房别墅6栋、五房别墅6栋、十房别墅1栋、总统套房1栋、汤屋6栋，配套餐饮包厢7间，别墅（餐饮）包厢8间，会议厅2个，小会议室1个，自助餐厅1个，温泉泡池约30个及棋牌室等娱乐设施。 酒店地址：中国.江苏.苏州.吴中区.临湖镇联系电话：0512-662908888 传真：051266290007预订电话：0512-66290666酒店官网：www.yishewenquan.com