皇冠会务统筹主任将负责提供会议期间从活动策划到处理客户要求,再到会后客户跟进的宾客体验。该职位的关键在于拓展对行业/客户需求的专业了解,从而提高宾客满意度,推动酒店的收益增长。
At Crowne Plaza®, we want our guests to feel able to do their best, achieve their goals and be recognized for their success. To help them we need you to stay One Step Ahead and:
· Create confidence – by being an expert at what you do; by acting and looking the part and adapting your style to match your guests’pace in all you do.
· Encourage success – by supporting and respecting your guests and their goals; by recognizing them and making them feel valued and important; and offering thoughtful choices to help them feel restored and balanced.
· Make it happen– by being perceptive to your guests’needs; by taking ownership for getting things done and working seamlessly with others to help guests be successful.
在皇冠假日®酒店,我们希望感觉自己可以做到最好,能够达成他们的目标并因他们的成就而受到认可赞赏。为了帮助他们,我们需要您先行一步,用心服务并:
· 建立信任 – 成为您所在领域的专家;言行得体,随机应变,应宾客的需求提供量身定做式的服务。
· 鼓舞成就 – 尊重和了解宾客的需求和他们追求的目标,认可赞赏他们,确保宾客得到尊重和重视,并体验到他们的非凡地位。提供周详方案,令宾客轻松无忧。
· 梦想成真 – 观察预见宾客的要求和潜在需求,主动负责地达成宾客所需。善用资源,团队协作,尽力协助宾客获得成功。
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