· Develop deep understanding and knowledge of key sectors targeted by hotel, and gain sectorial/account expertise when necessary to maximise lead conversion rate
· Ensure the timely follow up and pursuit of customers’ leads in order to drive the highest levels of conversion
· Conduct and/or assist Business Development team where necessary in customer negotiation process
· Handle contract signing process
· Updated lead status in relevant systems and communicates lead status to relevant Business Development staff (e.g. account owner)
· Team up with counterpart Event Management staff to deliver sector/customer specific services when appropriate
· Communicate to his/her superior any issues encountered and other relevant information
· Attend and participate in training sessions, daily briefings and other meetings as required
· Where applicable, supervise, guide and train MICE Fulfillment Coordinators in carrying out their responsibilities
· Degree or Diploma, and a minimum of one year of relevant experience in customer relations. Relevant experience in the service industry would be an advantage.
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我们为员工提供优越的生活工作环境和福利待遇配有空调、电视、无线网络的员工宿舍免费的工作餐 丰富多彩的员工活动 全面的社会保险福利 我们的聘用条件积极开朗,具有主动服务的热情注重个人仪表和礼仪有国际星级酒店从业经验或具备一定的英文交流能力我们也欢迎:志于投身酒店业的应届毕业生或在校生仍具工作热情的退休人士 如果您想成为我们的一员,欢迎将简历投递至我们的招聘邮箱。