• 五险一金
• 技能培训
• 带薪年假
• 岗位晋升
• 员工生日礼物
• 包吃包住
• 员工班车
• 年度旅游
• 宿舍水电津贴
• 免费Wifi

岗位职责
• Manage the activities of a front desk shift ensuring that guests receive prompt, professional attention and personal recognition.  
• 管理本班的前台工作确保客人得到快速的，专业的服务和个人的关注。
• Reports directly to and communicates with the Front Office Manager on all pertinent matters affecting guest service and hotel operations.
• 直接向前厅部经理汇报并就所有与宾客服务及酒店运作相关的问题进行沟通。
• Cooperates, coordinates and communicates with other hotel departments as required.
• 按需要与酒店其它部门进行合作、协调和沟通。
• Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the hotel.
• 对各种状况做出反应，以确保来宾被及时的礼貌接待并得到充分的注意和重视。
• Responds to guest needs and resolves related problems.
• 就客人的需求做出反应并解决相关问题。
• Assists Guest Relations in greeting, rooming, and sending off VIP guests.
• 协助客户关系部门迎接贵宾，为其安排房间并在其离店时送行。
• Monitors appropriate standards of conduct, uniform, hygiene, and appearance of staff.
• 监督员工的行为、制服穿着、卫生和外表形象。
• Checks billing instructions and monitors guest credit
• 检查结帐说明并监督客人信用情况。
• Fully conversant with all hotel emergency procedures.
• 熟知酒店紧急情况所有处理程序。
• Ensures front line staff complies with FIT marketing techniques and maximize sales.
• 确保一线员工遵从散客市场技巧并最大化的进行销售。
• Works with Superior and Human Resources on manpower planning and management needs
• 与上级领导和人力资源部一起进行人力规划和管理需求。

岗位要求
Required Skills –
技能要求
• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
• 拥有在与他人交往时大多数时间所使用的沟通技能；完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。
• Good writing skills.
• 具有良好写作技能。
• Proficient in the use of Microsoft Office and Front Office System(Opera).
• 熟练使用微软办公软件和前台系统(Opera)。
• Problem solving and organizational abilities.
• 具有解决问题和组织能力。
Qualifications –
学历
• Bachelor’s Degree or Diploma in Hotel Administration, Hotel Management or equivalent
• 具有酒店行政管理，酒店管理或相关的学士学位或大专水平。
Experience –
经验
• 2 years experience in front office / guest services or related discipline including supervisory experience, or an equivalent combination of education and experience.  
• 拥有2年前厅或宾客服务工作经验，包括管理经验，或与此相当的教育和相关工作经验结合的背景。

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