• 五险一金
• 带薪年假
• 岗位晋升
• 员工生日礼物
• 包吃包住

  

 
 

  JOB
  SUMMARY
     Serves as the property Manager on
  Duty and oversees all property operations, ensuring that the highest levels
  of hospitality and service are provided. Represents property management in
  resolving any guest related situation. Manages the flow of questions and
  directs guests within the lobby. Serves as Guest Relations Manager and
  handles the tracking of service issues. 
    CANDIDATE PROFILE
     Education and Experience 
    - High school diploma or GED; 2 years experience in the guest services,
  front desk, or related professional area. OR 
    - 2-year degree from an accredited university in Hotel and Restaurant
  Management, Hospitality, Business Administration, or related major; no work
  experience required. 
    CORE WORK ACTIVITIES
     Leading Guest Services Teams 
    - Utilizes interpersonal and communication skills to lead, influence, and
  encourage others; advocates sound financial/business decision making;
  demonstrates honesty/integrity; leads by example. 
    - Encourages and builds mutual trust, respect, and cooperation among team
  members. 
    - Serves as a role model to demonstrate appropriate behaviors. 
    - Supervises and manages employees. Manages all day-to-day operations.
  Understands employee positions well enough to perform duties in employees'
  absence. 
    - Celebrates successes and publicly recognizes the contributions of team
  members. 
    - Establishes and maintains open, collaborative relationships with
  employees and ensures employees do the same within the team. Maintaining
  Guest Services and Front Desk Goals 
    - Develops specific goals and plans to prioritize, organize, and accomplish
  your work. 
    - Handles complaints, settling disputes, and resolving grievances and
  conflicts, or otherwise negotiating with others. 
    - Maintains a strong working relationship with all departments to support
  property operations and goals and to expedite the resolution of any problems
  that may arise through the general operation of the property. 
    - Intervenes in any guest/employee situation as needed to insure the
  integrity of the property is maintained, guest satisfaction is achieved, and
  employee well being is preserved. 
    - Ensures that regular on-going communication is happening with employees
  to create awareness of business objectives and communicate expectations,
  recognizes performance, and produces desired results. 
    - Comprehends budgets, operating statements and payroll progress reports as
  needed to assist in the financial management areas of department. Ensuring
  Exceptional Customer Service 
    - Provides services that are above and beyond for customer satisfaction and
  retention. 
    - Improves service by communicating and assisting individuals to understand
  guest needs, providing guidance, feedback, and individual coaching when
  needed. 
    - Manages day-to-day operations, ensuring the quality, standards and
  meeting the expectations of the customers on a daily basis. 
    - Serves as a leader in displaying outstanding hospitality skills. 
    - Sets a positive example for guest relations. 
    - Responds to and handles guest problems and complaints. 
    - Empowers employees to provide excellent customer service. 
    - Observes service behaviors of employees and provides feedback to
  individuals. 
    - Strives to improve service performance. 
    - Provides immediate assistance to guests as requested. 
    - Ensures employees understand customer service expectations and
  parameters. 
    - Participates in the development and implementation of corrective action
  plans to improve guest satisfaction. Implementing Projects and Policies  
    - Implements the customer recognition/service program, communicating and
  ensuring the process. 
    - Ensures property policies are administered fairly and consistently,
  disciplinary procedures and documentation are completed according to Standard
  and Local Operating Procedures (SOPs and LSOPS) and support the Peer Review
  Process. 
    - Manages payroll administration. Conducting Human Resource Activities  
    - Identifies the developmental needs of others and coaching, mentoring, or
  otherwise helping others to improve their knowledge or skills. 
    - Provides guidance and direction to subordinates, including setting
  performance standards and monitoring performance. 
    - Participates in employee progressive discipline procedures. 
    - Uses all available on the job training tools for employees. 
    - Solicits employee feedback, utilizes an 'open door” policy and
  reviews employee satisfaction results to identify and address employee
  problems or concerns. 
    - Supervises on-going training initiatives and conducts training when
  appropriate. 
    - Participates in the employee performance appraisal process, providing
  feedback as needed. Additional Responsibilities 
    - Provides information to supervisors, co-workers, and subordinates by
  telephone, in written form, e-mail, or in person. 
    - Analyzes information and evaluating results to choose the best solution
  and solve problems. 
    - Informs and/or updates the executives, the peers and the subordinates on
  relevant information in a timely manner. 
    - Maintains high visibility in public areas during peak times. 
    - Understands and can implement all emergency plans including accident,
  death, elevator, thefts, vicious crimes, bombs, fire, etc. 
    - Performs Front Desk duties in high demand times.

 

A warm welcome awaits you at the Sheraton Changchun Jingyuetan Hotel. We are part of the Jingyuetan Tourism Economic Development Zone in Changchun, one of the most-visited destinations in northern China. Many scenic and leisure attractions—including Jingyuetan National Forest Park, the Changying Century City movie theme park, a ski resort, a museum, and a cultural theater—are within walking distance of our hotel.In each of our 345 inviting, spacious guest rooms is the plush Sheraton Sweet Sleeper Bed to help you get a good night’s rest. You’ll also find everything you need to feel comfortable and connected during your stay, including a large work desk with an ergonomic chair, a Flat Screen Television, High Speed Internet Access, and modern bathroom amenities.You’ll find a full range of leisure facilities—pamper yourself in the spa, swim laps at the indoor heated pool, work out in the fitness center, and find sundries and souvenirs in the gift shop. Gather with family, friends, or colleagues to enjoy local and international cuisines at our three restaurants. The Lobby Lounge has a welcoming atmosphere for a casual coffee break or an after-work cocktail.Find inspiration for your next meeting or event in one of our 20 function rooms, totaling 5,686 square meters of space. An adjoining convention center can be transformed to meet your individual needs, and the hotel offers plenty of rooms and parking for guests, as well as a business center for support services. 热诚欢迎您光临长春净月潭益田喜来登酒店！酒店位于中国北部最热门的旅游目的地之一——长春净月潭旅游经济开发区内。酒店距离众多风景秀丽的休闲景点仅近在咫尺，如净月潭国家森林公园、长影世纪城电影主题公园、滑雪场、博物馆和文化剧场等。我们 345 间温馨宜人的宽敞客房均配有舒适无比的喜来登甜梦之床;，可让您安享一夜好眠。每间客房都为您提供住宿期间享受舒适和便利所需的一切设施，其中包括宽大办公桌、人体工学座椅、纯平电视、高速上网接入及现代化卫浴设施。酒店设有全方位的休闲娱乐设施——您可在水疗中心尽享放松护理，在室内恒温泳池尽情畅游，在健身中心强身健体，或在礼品店选购日用品和纪念品。敬请您邀约家人、朋友或同事前往我们的三家餐厅共享具有本地和国际特色的风味佳肴。大堂吧环境温馨宜人，是您享受悠闲茶歇时光，或在工作之余品尝美味鸡尾酒的绝佳之地。酒店共设有 20 间多功能厅，空间总面积达 5,686 平米，必将为您的下次会议或活动带来无限的创意与灵感。毗邻的会议中心可进行灵活布置来满足您的个性化需求，酒店也为客人提供充足的空间和停车场，以及提供各种支持服务的商务中心。