Maximize all revenues to and for the Hotel, including but not limited to Room and Banquet/Catering Revenues. Lead cross functional decision making of all revenue generating departments including Sales and Marketing, Rooms, Catering and Food and Beverage departments. Manage all aspects of competitor intelligence; pricing; management of room inventory, and/or the yield hurdle points; distribution channels, market segment mix; acceptance/denial of major group bookings. 使酒店的所有收益最大化,包括并不仅限于客房和宴会和餐饮收入。领导由所有创收部门参与的跨部门决策工作,这些部门包括销售和市场部、客房部、餐饮服务部。管理竞争情报工作的各个方面;定价;管理可出租客房和收益底线;分销渠道;市场细分组合;接受或拒绝较大团队的预订。
· Updates and shares information in the areas of a master calendar of external events, competitor rate intelligence, RevPar penetration (RGI), arrival and spending patterns of commercial accounts, denial reports, meeting space allocation, guest capture rates (with the F&B Mgr), Loyalty program penetration both overall and by account (and for bookers), system contribution and trends in rooms and non-rooms revenues by channel, segment and account. 以日历的形式对以下信息进行维持、更新和分享:外部活动、竞争对手价格情报、平均房价的渗透率(RGI)、商业客户的抵店和消费习惯、流失报告、会议空间分配、揽客率(与餐饮经理一起)、总体的和按帐户的(对于预订者而言)忠诚度计划渗透率,系统以及通过渠道、细分市场和客户得到的客房或非客房收益的趋势。
· Understand the composition of hotel profitability, and uses this to evaluate business from local accounts and groups so as to provide input to future rate setting and negotiation. 了解酒店效益的组成部分,并以此对来自当地客户和群体的业务进行评估,以便为将来的定价和谈判提供数据。
· Monitor competitor pricing for all revenue generating departments, understands the dynamic of the local market and the demand generators, and recommends appropriate actions to the Revenue Room Taskforce in relation to the hotel’s pricing and market mix strategy.监测竞争对手对所有创收部门的定价,了解当地市场动态和需求群体,并就酒店的定价和市场综合策略向客房收益工作组提供适当的建议。
· Conduct weekly rate/sell strategy (yield) meetings with General Manager, DOSM, Reservations Manager, Front Office Manager, Catering Manager. 每周与总经理、市场销售总监、预订经理、前厅经理、餐饮经理一起开价格和销售策略(收益)会。
· Facilitate the Revenue Room Meeting (which the GM chairs) and generates reports and analyses needed for these meetings, displaying key facts/trends etc., on the revenue room walls.协助召开客房收益会议(由总经理主持),并撰写会议所需的报告和分析材料,在会议室的墙上展示主要数据和趋势等
· Monitor and determine demand periods for function space, rooms and catering through an analysis of historical data and current bookings. Responsible for tracking and analyzing of booking pace, group wash, cut off enforcement for groups as well as denied and regretted business. 通过分析历史数据和当前文件,监测并决定功能厅、客房和餐饮场所的需求周期。负责跟踪和分析场所预订速度和团组入住情况,对团组入住以及客人不承认预订或改变主意的情况进行处理
· Approve and/or implement sell strategies for all group proposals above 9 rooms on any one night, and collaborates with the Director of Sales or Director of Catering on setting group and conference rates.审批并执行一晚9间客房以上的团队销售策略,并与销售总监或餐饮总监就团组和会议的定价问题进行合作
· Manage use of revenue systems* on a daily basis. This includes the responsibility for any manipulation of the yield hurdle points and daily inventory balancing where appropriate. Where a yield management system is not installed this includes responsibility for opening or closing Holidex Plus. 每天对收入系统*的使用情况进行管理,包括负责收益底线的操作和每日清单结余。如果没有安装收入管理系统,则应负责开关假日预订系统。
· Train and support hotel teams on revenue system* functionality and enhancements.为酒店团队提供收益系统的功能和升级的培训并予以支持
· Guardian of IBP. Ensure compliance with all IBP rules and standard processes. Provide input to the annual budget process on all revenue aspects of the business. Provides medium-term revenue-based forecasts of required staffing levels to all departments. 对IBP实施监控,确保遵守所有IBP规则和标准程序。為年度预算提供所有与业务的收益相关的建议。在收入基础上对各部门的人员需求水平进行中期预测
· Conduct annual revenue management audits with the Regional Revenue Manager for all revenue generating departments.与区域收益经理一起对所有创收部门进行年度收益管理审计。
· Provides technical support to Reservations and Front Office on up-selling and negotiating techniques.向预订部和前厅部就向上销售和谈判技巧提供技术支持
· Champion all special projects relating to market research and operational optimization (resource planning, costing, Key Performance Indicators and etc.). *Revenue systems include the central reservations systems Holidex Plus, the yield mgmt system (HIRO /IDEAS) and portions of the Property management system) 支持所有与市场调研和运营最佳化相关的特殊项目(资源策划、成本核算、关键绩效指标等)收益系统包括中央预订系统即假日预订系统、收益管理系统(HIRO/IDEAS)和一部分酒店管理系统。
Experience – 经验
· 3 years of relevant experience or similar supervisory role, or an equivalent combination of education and work-related experience. Previous Revenue Management or Pricing experience is preferred. 3年相关工作经验或类似的管理经验,或与此相当的教育与工作经验结合的背景。曾拥从事收入管理或报价工作者优先考虑。
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A warm welcome awaits you at the Sheraton Changchun Jingyuetan Hotel. We are part of the Jingyuetan Tourism Economic Development Zone in Changchun, one of the most-visited destinations in northern China. Many scenic and leisure attractions—including Jingyuetan National Forest Park, the Changying Century City movie theme park, a ski resort, a museum, and a cultural theater—are within walking distance of our hotel.In each of our 345 inviting, spacious guest rooms is the plush Sheraton Sweet Sleeper Bed to help you get a good night’s rest. You’ll also find everything you need to feel comfortable and connected during your stay, including a large work desk with an ergonomic chair, a Flat Screen Television, High Speed Internet Access, and modern bathroom amenities.You’ll find a full range of leisure facilities—pamper yourself in the spa, swim laps at the indoor heated pool, work out in the fitness center, and find sundries and souvenirs in the gift shop. Gather with family, friends, or colleagues to enjoy local and international cuisines at our three restaurants. The Lobby Lounge has a welcoming atmosphere for a casual coffee break or an after-work cocktail.Find inspiration for your next meeting or event in one of our 20 function rooms, totaling 5,686 square meters of space. An adjoining convention center can be transformed to meet your individual needs, and the hotel offers plenty of rooms and parking for guests, as well as a business center for support services. 热诚欢迎您光临长春净月潭益田喜来登酒店!酒店位于中国北部最热门的旅游目的地之一——长春净月潭旅游经济开发区内。酒店距离众多风景秀丽的休闲景点仅近在咫尺,如净月潭国家森林公园、长影世纪城电影主题公园、滑雪场、博物馆和文化剧场等。我们 345 间温馨宜人的宽敞客房均配有舒适无比的喜来登甜梦之床;,可让您安享一夜好眠。每间客房都为您提供住宿期间享受舒适和便利所需的一切设施,其中包括宽大办公桌、人体工学座椅、纯平电视、高速上网接入及现代化卫浴设施。酒店设有全方位的休闲娱乐设施——您可在水疗中心尽享放松护理,在室内恒温泳池尽情畅游,在健身中心强身健体,或在礼品店选购日用品和纪念品。敬请您邀约家人、朋友或同事前往我们的三家餐厅共享具有本地和国际特色的风味佳肴。大堂吧环境温馨宜人,是您享受悠闲茶歇时光,或在工作之余品尝美味鸡尾酒的绝佳之地。酒店共设有 20 间多功能厅,空间总面积达 5,686 平米,必将为您的下次会议或活动带来无限的创意与灵感。毗邻的会议中心可进行灵活布置来满足您的个性化需求,酒店也为客人提供充足的空间和停车场,以及提供各种支持服务的商务中心。