• 五险一金
• 带薪年假
• 岗位晋升
• 员工生日礼物
• 包吃包住

 
Prepare coffee breaks,carts, and stations with appropriate food and beverage as stated in BanquetEvent Order. Prepare tables, actions stations, buffets, service carts, desserttable/carts and cordial carts. Setup meal and reception buffets, taste panels,individual event functions, server head table and/or VIP tables withoutmanagerial assistance. Serve food courses and alcoholic beverages to guests.Answer questions on menu selections. Communicate with the kitchen regardingmenu questions, the length of wait, recook orders, and product availability.Follow cycle time guidelines for all meals. Maintain cleanliness of work areasthroughout the day. Communicate additional meal requirements, allergies,dietary needs, and special requests to the kitchen. Inspect the cleanliness andpresentation all china, glass, and silver prior to use. Monitor and maintainthe cleanliness of assigned tables including ensuring courses are cleared andtables are properly crumbed. Communicate with guests and other employees andensure staff is working together as a team to ensure optimum service. 
 
Assist management intraining, motivating, and coaching employees; and serve as a role model. Followall company and safety and security policies and procedures; report accidents,injuries, and unsafe work conditions to manager; and complete safety trainingand certifications. Ensure uniform and personal appearance are clean andprofessional, maintain confidentiality of proprietary information, and protectcompany assets. Welcome and acknowledge all guests according to companystandards, anticipate and address guests’ service needs, assist individualswith disabilities, and thank guests with genuine appreciation. Speak withothers using clear and professional language. Support team to reach commongoals. Ensure adherence to quality expectations and standards. Read andvisually verify information in a variety of formats (e.g., small print). Stand,sit, or walk for an extended period of time or for an entire work shift. Move,lift, carry, push, pull, and place objects weighing less than or equal to 50pounds without assistance and objects weighing in excess of 75 pounds withassistance. Grasp, turn, and manipulate objects of varying size and weight,requiring fine motor skills and hand-eye coordination. Move over sloping,uneven, or slippery surfaces as well as up and down stairs and/or serviceramps. Reach overhead and below the knees, including bending, twisting,pulling, and stooping. Perform other reasonable job duties as requested.
 
              
CRITICAL TASKS
 
Banquet Room Set-up
Monitor and maintain cleanliness, sanitation, and organization ofassigned station and service areas.  
Prepare coffee breaks, carts, and stations with appropriate food andbeverages as stated in Banquet Event order. 
Prepares tables, actions stations, buffets, service carts, desserttable/carts and cordial carts with specified tools, wares and equipmentaccording to company standards.  
Banquet Room Bussing andCleaning
Bus tables by removing and separating tableware, plateware,glassware, and flatware.  
Monitor tableware to ensure it is presentable to guests, includingchecking for cleanliness, cracks and chips. 
Banquets
Respond to and try to fulfill and special banquet event arrangementsrequested by guest.  
Replenish buffet items to ensure consistency and freshness inpresentation form opening to closing. 
Follow up on special banquet arrangements requested by guest toensure compliance.  
General Food and BeverageServices
Maintain cleanliness of work areas throughout the day, practicingclean-as-you-go procedures.
Communicate additional meal requirements, allergies, dietary needs,and special requests to the kitchen.
Follow appropriate procedures for serving alcohol (e.g., TIPs(Training for Intervention Procedures), CARE (Control Alcohol RisksEffectively)).
Set tables according to type of event and service standards,including types of linens, glassware, plate/chinaware, silverware/flatware,ensuring all supplies meet quality standards. 
Greeting and Seating
Thank every guest upon departure, invite them to return, and wishthem a fond farewell.
Ensure place settings are appropriate and each guest has a napkin,clean silverware, and any other item that is part of the standard placesetting.  
Closing
Check with captain or supervisor before leaving at end of shift.
Beverage/Coffee Cart
Inspect the cleanliness and presentation all china, glass, andsilver prior to use.
Steps of Service
Monitor and maintain the cleanliness of assigned tables including ensuringcourses are cleared according to department standards and tables are properlycrumbed when appropriate.
Check in with guests to ensure satisfaction with each food courseand/or beverages.  
Guest Relations
Address guests' service needs in a professional, positive, andtimely manner.
Thank guests with genuine appreciation and provide a fond farewell.
Welcome and acknowledge each and every guest with a smile, eyecontact, and a friendly verbal greeting, using the guest's name when possible.
Assist other employees to ensure proper coverage and prompt guestservice.
Actively listen and respond positively to guest questions, concerns,and requests using brand or property specific process (e.g., LEARN, PLEASED,Guest Response, LEAP) to resolve issues, delight, and build trust.
Anticipate guests' service needs, including asking questions ofguests to better understand their needs and watching/listening to guestpreferences and acting on them whenever possible.
Provide assistance to individuals with disabilities, includingassisting visually, hearing, or physically-impaired individuals withinguidelines (e.g., escorting them when requested, using words to explainactions, writing directions on paper, moving objects out of the way, oroffering access to Braille or TDD phones).
Engage guests in conversation regarding their stay, propertyservices, and area attractions/offerings.
Communication
Speak to guests and co-workers using clear, appropriate andprofessional language.
Provide assistance to coworkers, ensuring they understand theirtasks.
Talk with and listen to other employees to effectively exchangeinformation.
Discuss work topics, activities, or problems with coworkers,supervisors, or managers discreetly and quietly, avoiding public areas of theproperty.
Working with Others
Support all co-workers and treat them with dignity and respect.
Partner with and assist others to promote an environment of teamworkand achieve common goals.
Quality Assurance/QualityImprovement
Comply with quality assurance expectations and standards.
Assists Management
Communicate with guests, other employees, or departments to ensureguest needs are met.
Ensure staff is working together as a team to ensure optimum serviceto guests.
Physical Tasks
Read and visually verify information in a variety of formats (e.g.,small print).
Stand, sit, or walk for an extended period of time or for an entirework shift.
Move, lift, carry, push, pull, and place objects weighing less thanor equal to 50 pounds without assistance and objects weighing in excess of 75pounds with assistance.
Grasp, turn, and manipulate objects of varying size and weight,requiring fine motor skills and hand-eye coordination.
Move over sloping, uneven, or slippery surfaces.
Move up and down stairs and/or service ramps.
Reach overhead and below the knees, including bending, twisting,pulling, and stooping.
Safety and Security
Report work related accidents, or other injuries immediately uponoccurrence to manager/supervisor.
Follow company and department safety and security policies andprocedures to ensure a clean, safe, and secure environment.
Complete appropriate safety training and certifications to performwork tasks.
Identify and correct unsafe work procedures or conditions and/orreport them to management and security/safety personnel.
Follow property specific procedures for handling emergencysituations (e.g., evacuations, medical emergencies, natural disasters).
Use proper equipment, wear appropriate personal protective clothing(PPE), and employ correct lifting procedures, as necessary, to avoid injury.
Follow policies and procedures for the safe operation and storage oftools, equipment, and machines.
Policies and Procedures
Protect the privacy and security of guests and coworkers.
Follow company and department policies and procedures.
Maintain confidentiality of proprietary materials and information.
Protect company tools, equipment, machines, or other assets inaccordance with company policies and procedures.
Ensure uniform, nametags, and personal appearance are clean,hygienic, professional and in compliance with company policies and procedures.
Perform other reasonable job duties as requested.
 
 
CRITICAL COMPETENCIES
 
     Interpersonal  Skills  §  Customer Service Orientation  §  Team Work  §  Diversity Relations  §  Interpersonal Skills      Communications  §  Communication  §  Listening      Personal  Attributes  §  Dependability  §  Positive Demeanor  §  Safety Orientation  §  Integrity  §  Presentation  §  Stress Tolerance  §  Adaptability/Flexibility        Physical  Abilities  §  Physical Strength  §  Proper Lifting Techniques                 
 
     PREFERRED QUALIFICATIONS        Education      High school diploma/G.E.D.  equivalent        Related Work  Experience      At least 2 years of related work  experience        Supervisory  Experience      No supervisory experience is  required   

A warm welcome awaits you at the Sheraton Changchun Jingyuetan Hotel. We are part of the Jingyuetan Tourism Economic Development Zone in Changchun, one of the most-visited destinations in northern China. Many scenic and leisure attractions—including Jingyuetan National Forest Park, the Changying Century City movie theme park, a ski resort, a museum, and a cultural theater—are within walking distance of our hotel.In each of our 345 inviting, spacious guest rooms is the plush Sheraton Sweet Sleeper Bed to help you get a good night’s rest. You’ll also find everything you need to feel comfortable and connected during your stay, including a large work desk with an ergonomic chair, a Flat Screen Television, High Speed Internet Access, and modern bathroom amenities.You’ll find a full range of leisure facilities—pamper yourself in the spa, swim laps at the indoor heated pool, work out in the fitness center, and find sundries and souvenirs in the gift shop. Gather with family, friends, or colleagues to enjoy local and international cuisines at our three restaurants. The Lobby Lounge has a welcoming atmosphere for a casual coffee break or an after-work cocktail.Find inspiration for your next meeting or event in one of our 20 function rooms, totaling 5,686 square meters of space. An adjoining convention center can be transformed to meet your individual needs, and the hotel offers plenty of rooms and parking for guests, as well as a business center for support services. 热诚欢迎您光临长春净月潭益田喜来登酒店！酒店位于中国北部最热门的旅游目的地之一——长春净月潭旅游经济开发区内。酒店距离众多风景秀丽的休闲景点仅近在咫尺，如净月潭国家森林公园、长影世纪城电影主题公园、滑雪场、博物馆和文化剧场等。我们 345 间温馨宜人的宽敞客房均配有舒适无比的喜来登甜梦之床;，可让您安享一夜好眠。每间客房都为您提供住宿期间享受舒适和便利所需的一切设施，其中包括宽大办公桌、人体工学座椅、纯平电视、高速上网接入及现代化卫浴设施。酒店设有全方位的休闲娱乐设施——您可在水疗中心尽享放松护理，在室内恒温泳池尽情畅游，在健身中心强身健体，或在礼品店选购日用品和纪念品。敬请您邀约家人、朋友或同事前往我们的三家餐厅共享具有本地和国际特色的风味佳肴。大堂吧环境温馨宜人，是您享受悠闲茶歇时光，或在工作之余品尝美味鸡尾酒的绝佳之地。酒店共设有 20 间多功能厅，空间总面积达 5,686 平米，必将为您的下次会议或活动带来无限的创意与灵感。毗邻的会议中心可进行灵活布置来满足您的个性化需求，酒店也为客人提供充足的空间和停车场，以及提供各种支持服务的商务中心。