【岗位职责】1、负责酒店总机接听、转接及留言服务,确保通讯畅通2、处理客房及团队预订、变更及取消请求,准确录入系统3、协调前台与各部门的沟通衔接工作4、每日核对预订报表,处理特殊需求及VIP预订5、维护客户资料库,定期更新预订数据、培训并督导员工作,优化服务流程【岗位要求】1、大专及以上学历,酒店管理/旅游管理专业优先2、2年以上高星级酒店总机或预订岗位经验3、熟练使用Opera等酒店管理系统4、普通话标准,英语较好的听说能力5、具备较强的应变能力和服务意识6、可接受倒班工作制
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A warm welcome awaits you at the Sheraton Changchun Jingyuetan Hotel. We are part of the Jingyuetan Tourism Economic Development Zone in Changchun, one of the most-visited destinations in northern China. Many scenic and leisure attractions—including Jingyuetan National Forest Park, the Changying Century City movie theme park, a ski resort, a museum, and a cultural theater—are within walking distance of our hotel.In each of our 345 inviting, spacious guest rooms is the plush Sheraton Sweet Sleeper Bed to help you get a good night’s rest. You’ll also find everything you need to feel comfortable and connected during your stay, including a large work desk with an ergonomic chair, a Flat Screen Television, High Speed Internet Access, and modern bathroom amenities.You’ll find a full range of leisure facilities—pamper yourself in the spa, swim laps at the indoor heated pool, work out in the fitness center, and find sundries and souvenirs in the gift shop. Gather with family, friends, or colleagues to enjoy local and international cuisines at our three restaurants. The Lobby Lounge has a welcoming atmosphere for a casual coffee break or an after-work cocktail.Find inspiration for your next meeting or event in one of our 20 function rooms, totaling 5,686 square meters of space. An adjoining convention center can be transformed to meet your individual needs, and the hotel offers plenty of rooms and parking for guests, as well as a business center for support services. 热诚欢迎您光临长春净月潭益田喜来登酒店!酒店位于中国北部最热门的旅游目的地之一——长春净月潭旅游经济开发区内。酒店距离众多风景秀丽的休闲景点仅近在咫尺,如净月潭国家森林公园、长影世纪城电影主题公园、滑雪场、博物馆和文化剧场等。我们 345 间温馨宜人的宽敞客房均配有舒适无比的喜来登甜梦之床;,可让您安享一夜好眠。每间客房都为您提供住宿期间享受舒适和便利所需的一切设施,其中包括宽大办公桌、人体工学座椅、纯平电视、高速上网接入及现代化卫浴设施。酒店设有全方位的休闲娱乐设施——您可在水疗中心尽享放松护理,在室内恒温泳池尽情畅游,在健身中心强身健体,或在礼品店选购日用品和纪念品。敬请您邀约家人、朋友或同事前往我们的三家餐厅共享具有本地和国际特色的风味佳肴。大堂吧环境温馨宜人,是您享受悠闲茶歇时光,或在工作之余品尝美味鸡尾酒的绝佳之地。酒店共设有 20 间多功能厅,空间总面积达 5,686 平米,必将为您的下次会议或活动带来无限的创意与灵感。毗邻的会议中心可进行灵活布置来满足您的个性化需求,酒店也为客人提供充足的空间和停车场,以及提供各种支持服务的商务中心。