• 五险一金
• 带薪年假
• 岗位晋升
• 员工生日礼物
• 包吃包住

【岗位职责】
1, Manage the Daily Front Office Operations. E tau
厅部日常运营
2. Provide Guests' Experiences that Exceed
Guests’Expectations. 为客人带来超越期待的入住体
验
3. Management and Leadership of the Front Office
Team. 管理及领导前厅部团队
4, Involvement as a Member of the Hotel
Leadership Team. 参与酒店管理
5. Efficiency of check in/check out process. b#17^
住及离店手续的效率性。
6, Accuracy in retrieval of guest data and billing. 1H
保客人信息与账目的准确性
7. Management of the guest service experience /
personalization. 确保个性化服务以提升客人体验。
8、Management of guest complaints.处理宾客投诉。
9. Ensure wherever possible that colleagues are provided with a workplace free of discrimination,
harassment and victimization. 确保提供给同事们一个没有歧视、骚扰和危险的工作环境。
Knowledge and Experience#DRZ
• Diploma or Degree preferably in hospitality or
related feld 酒店管理或相关专业的本科或专科学历
• Minimum three (3) years relevant experience in a similar position in a renowned international hotel
brand（s）在知名国际酒店内从事至少三年类似岗位的经
验
• PMS and Office software knowledge FAT=*
Opera酒店管理系统和各类办公软件
• Excellent oral and written skills in Mandarin and
English 优秀的中英文听说读写能力
• Involvement in reservations and understanding of
Revenue Management processes 参与预订并了解收益管理
• Familiar with Accor loyalty programs i
会员计划
• Experienced in guest experience management, understands and can use reporting RPS, etc. RE
客体验管理体系，并可熟练使用报表工具对宾客满意度
进行分析
Competencies 技能
• Strong organizational & leadership skills 1275172
织能力和领导能力
• Analytical skills a must combined with creativity
and initiative 结合了创造性和主动性的分析能力
• Excellent interpersonal & communication skills 17
秀的人际关系和沟通能力
• Highly organized, quality and results oriented
person 极具计划性，并以质量和结果为导向
• Service oriented with an eye for details AZA5
向的敏锐洞察力
• Confidently able to resolve problems and make
decisions 自信的解决问题与决策的能力
• Good presentation, influencing and training skills
优秀的表达、影响和培训能力
• Adaptable and flexible and able to embrace and
respond to change effectively 适应性强，灵活并能有效地接受和应对变化
• Effective management style, hands-on and
approachable 有效的管理风格，亲力亲为，平易近人
• Proven effective development of others, great
motivator 善于发展他人及卓越的激励能力

万豪集团同岗位工作经验优先！

A warm welcome awaits you at the Sheraton Changchun Jingyuetan Hotel. We are part of the Jingyuetan Tourism Economic Development Zone in Changchun, one of the most-visited destinations in northern China. Many scenic and leisure attractions—including Jingyuetan National Forest Park, the Changying Century City movie theme park, a ski resort, a museum, and a cultural theater—are within walking distance of our hotel.In each of our 345 inviting, spacious guest rooms is the plush Sheraton Sweet Sleeper Bed to help you get a good night’s rest. You’ll also find everything you need to feel comfortable and connected during your stay, including a large work desk with an ergonomic chair, a Flat Screen Television, High Speed Internet Access, and modern bathroom amenities.You’ll find a full range of leisure facilities—pamper yourself in the spa, swim laps at the indoor heated pool, work out in the fitness center, and find sundries and souvenirs in the gift shop. Gather with family, friends, or colleagues to enjoy local and international cuisines at our three restaurants. The Lobby Lounge has a welcoming atmosphere for a casual coffee break or an after-work cocktail.Find inspiration for your next meeting or event in one of our 20 function rooms, totaling 5,686 square meters of space. An adjoining convention center can be transformed to meet your individual needs, and the hotel offers plenty of rooms and parking for guests, as well as a business center for support services. 热诚欢迎您光临长春净月潭益田喜来登酒店！酒店位于中国北部最热门的旅游目的地之一——长春净月潭旅游经济开发区内。酒店距离众多风景秀丽的休闲景点仅近在咫尺，如净月潭国家森林公园、长影世纪城电影主题公园、滑雪场、博物馆和文化剧场等。我们 345 间温馨宜人的宽敞客房均配有舒适无比的喜来登甜梦之床;，可让您安享一夜好眠。每间客房都为您提供住宿期间享受舒适和便利所需的一切设施，其中包括宽大办公桌、人体工学座椅、纯平电视、高速上网接入及现代化卫浴设施。酒店设有全方位的休闲娱乐设施——您可在水疗中心尽享放松护理，在室内恒温泳池尽情畅游，在健身中心强身健体，或在礼品店选购日用品和纪念品。敬请您邀约家人、朋友或同事前往我们的三家餐厅共享具有本地和国际特色的风味佳肴。大堂吧环境温馨宜人，是您享受悠闲茶歇时光，或在工作之余品尝美味鸡尾酒的绝佳之地。酒店共设有 20 间多功能厅，空间总面积达 5,686 平米，必将为您的下次会议或活动带来无限的创意与灵感。毗邻的会议中心可进行灵活布置来满足您的个性化需求，酒店也为客人提供充足的空间和停车场，以及提供各种支持服务的商务中心。