Ensures that any area assigned by the General Manager is run in a professional manner and that all Departmental Operations Manuals are prepared and updated annually.
Brings to the General Manager’s attention any areas of concern within the operation of assigned areas of his/ her own responsibilities. Maintains clear two-way communication channels with the hotel General Manager, with regular briefings and communication sessions concerning all hotel related matters.
Works close with the Director of Engineering to ensure that appropriate measures are taken on overall repair and maintenance schedules and upkeep both hotel safety and maintenance standard.
In conjunction with the General Manager / Leadership Committee Member and Director of Human Resources, plans, organise and controls the efficient and effective utilisation of all hotel personnel. Coaches, motivates and develops all managers and team members. Ensure retention strategies are implemented to retain talented and high potential associates in the company and the hotel.
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