l 记录并处理所有电话,传真和邮件的预定
Record and process reservations made by phone/fax/email
l 运用合理的销售技巧销售铂尔曼酒店产品
Sell the Pullman products and services using up-selling and suggestive selling techniques
l 通过接口更新前台预定系统
Updating reservations in the PMS received via the interface
l 明白并有能力的回答所有关于价格,房间,房型和季节性问题
Understand and be able to answer all questions about rates, room categories and seasonality
l 积极主动尝试交叉销售(餐饮,娱乐等)和客房升级销售的房间类型
Pro-actively try to cross-sell (F&B, Spa, etc.) and up-sell room types
l 能清晰地表达对同事或客人所要的信息
Be able to clearly communicate information to guests or colleagues
l 调查并记录所有应到未到预订
Manage “no show” reservations by investigation and recording of same
l 依照酒店标准为客人安排接送机服务
Arrange transportation service according hotel Standard
l 准备部门报表(如:到达名单,重要客户名单等)
Prepare reports as requested (eg:Arrival, VIP etc)
l 立即报告和纠正所有潜在和现实危害
To ensure that all potential and real hazards are reported and rectified immediately.
l 明白并且遵守酒店员工手册的规定。
To understand and strictly adhere to the Hotel’s Employee rules & regulations.
l 执行任何管理层给予的任务。
Performs any other duties as assigned to him/her by management.
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